[Resolved]  Vodafone India J&k Circle — Harassment , impolite behavior and unauthorized charges

It was june 2013 when i got surprised on checking my vodafone postpaid bill that i have been charged against my family and friends no. So i went to vodafone store regarding the unnecessary charges and they directed me to come on 15th july and said not to pay the excess amount. I did same and went there on 15th july to my surprise the manager Mr Aafaq didn't listen to me a bit and told me that every customer was intimated via sms regarding the charges i said then why didn't i received any even on my 1 of two postpaid no.s he said he doesn't wants to hear anymore from me i said him then why you said me that you'll resolve it. He took his purse and took some money from it and then threw that money on my face and said go pay this money i felt really embrassed as whole store was full with people , i didn't said a word and left the store with wet eyes it was shocking to me as no1 has ever behaved to me like this. After it i called his nodal officer and narrated whole story to him and he assured me that he would take necessary action regarding it, i said him why was i charged unnecessarily he send the sms thing as i told him that i didn't received any so for assurance mail me the details when you send sms to my both no.s he said it couldn't be send. I said this is okay now i'll only pay my bill once you take action against Mr aafaq. Till then i got many calls for bill payment i even narrated whole thing to them and said once they take action regarding that guy then only i'll pay but nothing has happened yet and they still call me for billing but haven't take any action against their employee.