[Resolved]  Vodafone - Prepaid Chennai Circle — Debiting money without informing.

Address:

Chennai, Tamil Nadu

I am Ajay, using your network for past 5 years bearing number [protected], I am using the network with it was brand name HUTCH itself, Since HUTCH was given a great network my friends suggestion to get a Hutch network SIM card. But after some days the network was migrated to Vodafone. Form the day onwards i am facing frequent problem with Vodafone SIM card. Hence i plan to move to Other network operator, hence i request to process my MNP request and do the needful.

Also i am want my below issues want to resolved at immediate effect.

GPRS Issue :-

I frequently used to use internet package. I am using a HTC Desire X mobile for my GPRS usage. For that i am using 98 plan every month to use 2gp Grps, couple of months back they have changed the benefit as 650 Mb. Because of that i am facing huge problem as Follows. As per the plan they are providing 650 MB and after 80% of completion i am getting a alert stating that i have consumed 80%, after that i am not getting any alert regarding the data plan and going on debiting my main account balance to “0”. This is keep on happening for last 3 months. Every time i am call and quarrelling to your Customer care/ Nodal/ Appellate more that 2 hours and getting my money back. In all my interaction the person interacting with me use to talk like that we could not refund this much money ( Then why the hell you are charging that much money from my account).

Current issue :-

On 10th i have received a message stating that 80% of data plan got consumed, So to avoid the frequent problem i made a reached with Rs 199 unlimited GPRS plan though internet. I am just keep on using my internet as like that.

Yester day in the evening i just got a flash message stating that you have charges around Rs 80 for GPRS usage. I got shocked and again i started calling your customer care. Just giving a response that the 199 plan was not processed so that on 14th 98rs plan got activated automatically since it was in auto renewal from 2012. But last month itself due to this issue i have asked them to cancel the Auto renewal option. But again iam facing the issue.

I need my 199 plan want to activated again with its full benefits and the amount charged for GPRS want to be reverted back to my main account. Also get me a best favour for my mental stress.

Issues with My Customer Care ;-

The persons handling my complaints could not reply back to me with a proper resolution they are just keep on repeating that the we could not refund the amount. If that is the case i could have an interaction with IVR to get a repeated same response. Finally a person transferred to some says him self as team Leader but he was not handling my complaint as like a TL and he says his reporting boss name as Ajitha Raj, I just told that that the Nodal officer name but how you could report to him, He blankly says that he belongs to Nodal Team. After a long fight again he transfer the line to another person says that, he gonna transfer the line to Senior Team Leader the Person name was Mani literally handled me as a criminal crank who is fighting to curb money from Vodafone. He could not able to understand that i am asking the money which i have not enjoyed its benefit due to Vodafone’s process failure. He literally says that there is no escalations level more than him and he was the ultimate authority and denied to escalate my call as well.

Expecting a earliest reply on the below issue.