Moglix — I am complaint about order ID 2897953

Address:

INDIA D-188, Sector-10 NOIDA, Pin: 201301

I ordered a urja lite reversible 9' exhaust fan on 12 july 2020. The order was delivered on 22 july 2020 but it was not working, so i placed a exchange request. Moglix accepted my request. After 3 4 days they didn't pick up the item according to their policy they had to pick up the item from my location. I contacted to the customer service of moglix to get information about the status of my order. They told that it is late due to covid in my area and told me not to worry about return policy. After some days i got a message of cancellation of exchange request so i contacted to moglix again, then they told that their courier service provider refused to pick up the item, so i have to self dispatch the item via india post. So i did the same, i dispatched the item to their given address and send the recipient and tracking number so that they can track the parcel. First they said me that when the item is dispatched then they will provide the refund of total amount of item and courier charge. But after that they changed that when they get the item, they will provide refund. I waited to reach the item to their location. On 28/08/2020, i tracked the item, that was on the nearest post office to the moglix address.in the evening india post updated about the address that it is insufficient address. Then i requested to moglix to pick up the item from the post office but they are refusing to do the same and ordering me to contact the india post office of delhi. Tell me how can i contact. Please resolve this matter as soon as possible. I am suffering from more than one month by moglix. I am afraid of my money which is very much valuable to me.