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Mondelez India Foods / Cadbury India

Mondelez India Foods / Cadbury India — Cadbury gifting order refund

I received an incomplete order and the company accepted their fault and sent me a confirmation email about the refund 3 weeks ago but the refund has still not been processed. I have emailed them, Tagged them on twitter but I'm being ignored now. Order[protected]
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Hi, we regret the inconvenience caused to you. To enable us to assist you please let us have your order number and your email id used to book your order along with your phone number. Thanking you.
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Rosinante's [Complaint's author] reply, Sep 28, 2021
Order #000637333

Email: asiddiquee125@gmail.com
Basis our investigation we have refunded Rs 100/- on 30th August. The transaction was completed on 30th August .Refund has been paid back in your Amazon Pay account.
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Rosinante's [Complaint's author] reply, Sep 29, 2021
Hi. Total Rs 550 was supposed to be refunded since My package didn't arrive with any flowers and The card was misprinted as well as I had mentioned in my Emails from asiddiquee125@gmail.com and tweet about the same
We have checked our records and note that your total order was for Rs 800/- and after using the discount code you paid 680/-. The flower was a complimentary offering from our side and not a part of the original offering therefore no amount has been collected from you towards this. Your original grievance was for the mis-print and against this we have already refunded Rs 100/- to you. Therefore we are not sure how have you arrived at the figure of Rs 550/-. We trust we have clarified.
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