| Address: Usmanpura,Chh.Sambhajinagar |
Dear Monginis Team,
I am writing to share a disappointing experience I had at one of your franchise outlets in my city. The store is located near Sant Eknath Rangmandir, Usmanpura, Chhatrapati Sambhajinagar.
I had visited the store to purchase a Choco Bomb and requested the staff to serve it warm, as I usually prefer it slightly heated in the microwave – something I’ve done regularly without issue.
Initially, the staff member heated it, but it was still cold at the bottom. When I tried to get his attention again, he was distracted, listening to something on his phone, and ignored my calls multiple times. When he finally responded, I politely requested to warm it a bit more. He refused, citing the plastic covering, to which I responded that I am aware of it and just wanted it lightly warmed – as I’ve had it like this daily.
Instead of assisting, he became rude and said I should know what I’m asking for. I tried to explain calmly that I’m a regular customer and always eat it this way, but he continued to speak to me in a disrespectful manner. Even though he eventually handed over the properly warmed Choco Bomb, he did so in an irritated and dismissive way. While I was telling him he should change his attitude and learn how to talk to customers, he simply said “बरा जा” (okay, you may leave now) in a rude tone.
I understand the plastic cover concern, but my request was completely reasonable and based on experience. As customers, we deserve basic respect and courtesy. We are not asking for favors – we are supporting your brand and products.
I hope Monginis takes this matter seriously and ensures better training and attitude from staff at franchise outlets. I love your products, but this experience was truly upsetting.
Sincerely,
Keshavi
Chhatrapati Sambhajinagar, 07/04/2025
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