MoolChand Hospital — Complaint about Dr. Rajeev Shandil - Gastroenterology Department

I am Dr. Pratibha Dwivedi. Today (19th June 2021, around13:00) I visited gastroenterology department at MoolChand hospital and Dr. Rajeev Shandil was assigned to me.
This complaint is regarding Dr. Rajeev Shandil's serious bullying for my skin condition, creating trauma to me by shouting on me without any reason and thereafter cursing me that I can't be cured. What kind of behavior is this? Certainly, this attitude is not acceptable at least from MoolChand's doctor. In detail, the situation is as described below:
When I entered to Dr. Rajeev Shandil's cabin he literally "snatched my file from my hand" and started searching my papers without knowing what I am carrying in file and even without asking for the same. I informed him that I have acidity problem other than this I am suffering from pemphigus vulgaris therefore I am taking steroids.
He was recommending me to take antacid however since my treatment is going on for pemphigus vulgaris and that doctor (dermatologist) recommended me not to take antacids regularly rather try to know the reason behind your acidity problem. This thing I explained to Dr. Rajeev Shandil and the moment I said this he got angry with no reason and started talking to me in loud voice. I asked that I want to understand the reason why I am suffering from acidity and therefore rather than just taking medicine it might be better to know the cause of an issue. Then, he arrogantly and loudly said you wasted my time, If you would have been a professional doctor then I might explain you but since you are not so you cannot understand at all. I said I have some questions regarding my health then he started saying continuously that you are suffering from pemphigus vulgaris because of your psychology/thinking. I don't understand if he neither a dermatologist nor a psychologist how can he pass such comments.
He never answered to my questions and said (Dr. Rajeev Shandil) you will never be cured if you have doubts. I said I just want to understand and I am not disrespecting you by asking question, As you ( Dr. Rajeev Shandil) are doctor you might think my questions are silly but as a patient I need to know something. Then he again started commenting on my pemphigus vulgaris and psychological problems. After that he started writing medicines and tests. I asked him since I am taking steroids so the medicine you are recommending, is it compatible with that steroids? He again shouted over me and scolded me by throwing my file on table towards me and loudly said I have seen your slip or not? And repeated this "several" times. Is this really normal behavior?
I have several SERIOUS concerns as follows:
1.If doctor is not interested in giving any answers or if I am not supposed to ask any questions then why you are taking "consultation" fee as if its only about medicines I can search it on Google or just directly purchase it from pharmacy.
2. Why he is bullying me for my skin problem (pemphigus vulgaris) by passing irrelevant comments and causing trauma to me.
3. Why he shouted over me and passed irrelevant and rude comments. As I am already facing health issues and after meeting him I feel my health has further deteriorated.
Due to all these reasons I want to register my complaint against Dr. Rajeev Shandil on your portal and I want his apology in writing.
Furthermore I would like to make it clear that due to his seriously bad behavior I have recording of all the conversation I had with Dr. Rajeev Shandil. Therefore, incase my grievance is not properly addressed then I need to take appropriate necessary legal action against MoolChand as well for ignoring patient's complaint and grievance redressal. Kindly address this complaint at highest priority in next two weeks. Looking forward to your response.
Thank you very much.
Best regards
Dr. Pratibha Dwivedi