Morestore — [protected] my order dated 05/08/17 at gopalan grand mall, bangalore for home delivery

Address:	560093
Website:	mymorestore.com

Before i relate my reasons for logging this complaint, i must confess that all my previous belief about honesty and ethical behaviour of aditya birla group has vanished. With what has happened, i can only say 2 things: 1.) company is cheating customers and 2.) it has drawn a curtain between itself and consumers and left them in the lurch in case of any grievance or complaint. Pathetic i would say!!
I had place the subject order at around 10 p. M. On 05/08/17 for delivery on 06/08/17 during the 7-10 p. M. Slot. The ordered value after discounts was rs.1236/-. On 06/08/17 when i logged on to your website, to my horror, the invoice had been raised for rs.1270.85/- (Increase of rs.35/-, i. E. 2.8%). The discount of rs.30/- for an order rs.1000/- appears to be a hoax when prices can be changed at will. I think customers who are not discerning enough are being taken for a solid ride.
On trying to complaint, the contact no. Is of your zop now outsourced agent who are responsible for delivery. I managed to locate the no. Of the manager - mr. Devraj who said to call me back after 2 minutes. After half an hour also, his no. Was unreachable and he did not respond to sms also.
As i know, retail stores of your kind operate on a margin of 6-7 % in the industry. If you are increasing the prices against a confirmed order to the extent of 2.8%-3%, would i not call it foul play. How can the price be changing for a customer who has ordered online vs the one visiting the store? Home delivery is a facility "more" has extended to customers to increase sales. So why should a home delivery desiring customer's interests be compromised?
Any third person will call it a case of pure cheating. I would be putting this episode on the internet for customers to exercise caution when ordering online from your stores. Maybe a small article in the newspaper too will help in bringing awareness on the unscrupulous behaviour of aditya birla group.
I think in our race to compete, all values of business for which the aditya birla group stood for, are being overlooked and short term objectives are being sought even by compromising ethics and legality.