[Resolved]  Morphy Richards — Defective product and worst response from company and Batra service center

Address:	Lucknow, Uttar Pradesh, 226012
Website:	www.morphyrichardsindia.com

I Am very disappointed with the company and their Service Center responses.
I bought Morphy Richards processor (Icon DLX their expensive range) from Reliance digital Gomti Nagar Lucknow and when i opened at home attaching the extension, it was having central rotator tilted a bit. I did not understand and tried running and it worked but i was having doubt on the design as it looked like a manufacturing defect to me. I setup a call for demo at home, technician from Batra Repairing Center came and told that its broken from inside. I asked for replacement and was shocked to know that they don't have replacement warranty within 10 days of sale also. He said he can just repair it.
With the sad heart I agreed for repair.
Technician was not even repairing everything which got damaged because of tilted rotator run. It had motor fans rubbed and cuppling rubed badly. He said it will work fine without replacing. Only rotator is broken and i will fix it.
I told him its new and i would like to see my product like new only. Whatever parts are required to be changed they should get changed.
After long arguments with technician and their service center manager on call he agreed to take it to company for repair.

Surprising part is, he did not hand over job sheet to me and neither he shared any contact number saying they don't carry visiting cards.
for 7 days i did not get any response and then got worried if my processor is still safe so searched a contact number on google but that was showroom's number but the person shared me service center number, thats where i got to know service center number to contact.
Batra reparing Center that's where my processor was and they have worst customer service.
He said they will be sending by 10th or 11th day.
I called on 11th day and he said engineer is coming with your processor.
Worst part is now when i saw the piece, it looked like 1 year old product. It was having so many scratches on the product and he had not even replaced cuppling.
I was upset and called the manager of Batra repair center and he gave me number of a person from Lucknow HO named Sirjan.
Sirjan told me that plastic is not under warranty and if they replace i will have to pay the money for it.
Even within a month a company can have such a painful policy and responses, what should I expect in longer run from this product.
Had I known that even after spending 10000 on a processor which is double of normal processor range in market, i will have such a bad product and post sales service i would have never gone with Morphy Richards.
Please let me know what needs to be done. Morphy Richards Contact page is waste, i filled all the information but complaint is not being submitted and stuck on the same page.
I want things to be fair and up to the mark and in response i want my money back or at least replace the product