Morphy Richards — morphy richards otg 52 rcss

Address:

New Delhi, Delhi, 110065

Complaint no. Del[protected]-1 dtd. 17th july 2018 &
Complaint no. Del[protected]-1 dtd. 20th july 2018

With huge regrets i am writing this complaint & feedback for such a renowned brand – “morphy richards”
I had bought one morphy richards otg 52 rcss vide invoice no. 302-r-si 2789 dtd. 20.5.18 from vijay sales – lajpat nagar branch.
Incidentally we had gone immediately next week after that for holidays & hence had not used the otg entire june & till mid july.
Now as soon as we started using it – i found a very strange problem of continuous noise coming in it & the baking quality & time was also not at all upto the mark.
Now i lodged the complaint at the morphy complaint centre on 18th or 19th july & service person came on 19th july & after checking he confirmed that the thermostat of this otg has to be changed as it is not working properly. I requested that it is a brand new piece & had just started using it 3-4 days ago only & requested to replace the otg instead of changing the thermostat in a brand new piece. On this he said that he can’t help on this. He was very rude in replying on this.
Now since then different technicians have been calling till today (At least 5-6 times) & confirming that they will be coming at a particular time & then are not visiting & worst is that – then get a call that the complaint has been cancelled.!!!
Today some mr. Shekhar – no. [protected] confirmed 3-4 times that they are sending technician to check & then again late evening i was told that since i do not want to get the work done so that is why they are cancelling the complaint..
Sir, this is absolutely un acceptable to trouble a customer like this & when i had bought the product with a good faith on the shop & above all trust on the brand.
Trust me – it is the after sales service in white goods that make a regular customer or breaks / shatters the goodwill of the brand.
Sir – i need a solution on this & tell me that how would any one would like to get the complete machine opened / thermostat changed in a brand new piece & i am reasonable enough to request for a piece change.
Kindly reply on the above matter asap as this has already given us enough of inconvenience..

Thks
Shivani jain / new delhi
+91 [protected] / [protected]@gmail.com