Morphy Richards — Pathetic service: Morphy Richards

Address:

New Delhi, Delhi

I am using a Morphy Richards Food Processor. I lodged a complaint no.[protected] on 07th July 2015 mentioning that all the coupler are not working. Mr. Chand from SNG Enterprises came and changed the coupler of big and medium jars, whereas the smaller jar's blade set was missing. He told us that he will get the blade set and will fix the coupler in a day or two. We kept waiting and calling him for next 15 days. Every time he said we don't have parts right now. At last I again lodged a complaint no.[protected] on 22nd July 2015. I got a call from Mr. Chand again on 23rd july, he told me that I will come tomorrow. But, he didn't come. When I called him on 24th he spoke to me very rudely " company ko call karo mujhe tang mat karo, humare paas parts nhi h". I again called the customer care and asked for Bajaj's direct no. in Delhi. They shared with me the no. of Mr. Kaushik-service head East Delhi. Even his response was pathetic. Till now I am sending him the reminder over SMS and phone. Neither he pick up the call nor reply to SMS. Today I got a call from somebody from Bajaj's South Delhi branch. He asked me to lodge the complaint once again as my complaint may be cancelled I am not getting, how come you cancel the complaint without repairing it. I have never seen such third class service. I suggest Morphy Richards to change their Service provider from Bajaj to somebody like philips or so... otherwise you are going to loose your business. Reputation of Bajaj Electrical is not good in India. If they were not able to provide service to their own products how come they provide to your products. Simultaneously, I am helpless as my Product is not working. I don't have any option left but to go to consumer court...