[Resolved]  Morphy Richards — Product not working and no service support

Address:	New Delhi, Delhi, 110075
Website:	www.morphyrichards.com

This is to bring into your notice that whatever work Morphy Richards may be doing at the top level to manage company, their brand, their image but at the bottom or core of it, its totally shabby, baseless. i had bought a Popup toaster of Morphy Richards on 1st Nov 2015 and to be honest i really went against the wish of my Wife and Mother to buy Philips Popup Toaster. to my surprise the toaster burned all the breads which i was trying to toast and for the same i registered a complaint on 14th Nov. the engineer visited my place and told that the element is broken/not in shape and if still the issue persist then they will take it to their service center. He mentioned that he will come back in 3 days with new element and get it replace. i waited for more than 20 days then i called again and to my surprise the customer care agent told me that there was no complaint lodged. i lodged a complaint again (complaint no[protected] and the details i received of the service dealer ( Pant Service, Delhi - [protected]) no one picked up my call and i dint even received a single call from them. I called up again 3 times and till date no one has visited to resolve the Toaster issue. if any of you are serious about your brand or have have some decency to streamline your process and service center i request you to do it asap else the day will soon come when the brand will get extinct from the market. and by the way i am still waiting for a call from the service center and even after mailing you guys and posting on Twitter i dont get a call then god save your brand. thanks but no thanks, Siddhartha [protected]