[Resolved]  Suzuki Access 125 — Complaint-Suzuki Access (V.NO: AP28CF 2674)

Address:

Rangareddy, Andhra Pradesh

Dear Sir,

I own a Suzuki access 125cc on 1st March 2011, from MIDAS, ATM Motors Pvt Ltd, Malakpet, Hyderabad and got all the services done from Ibays Motorcycles Pvt Ltd., Somajiguda, Hyderabad[protected].
I had a problem with the engine, which gives lot of sound, started after the 1st service. When I complained about the same, they said they rectified that and that will not reoccur. But I have been facing the same problem, I have been told that this is a minor problem and will be corrected during the next servicing. I have been believing them all the while though I was not fully satisfied with the vehicle. Recently, when I went for the 9th servicing, I again complained about the same problem, this time the sound from the engine was much more, they now say that there is a major problem with the engine and the cost of the repairing would be more than Rs.12,000/- (need not to say that the warranty period has been completed recently after the 8th service)
Let me also say that in all these 2 years I have travelled only a little over 13000 Kms. I feel that I have been cheated by not telling me the truth about the faulty engine during the warranty period and was told one the warranty period is over though I have been getting the services done from Ibays Motorcycles Pvt Ltd., Had I been told about the engine fault before the warranty period I would have saved lot of expenses.
I request you to kindly look into the matter seriously and help me out to get the problem resolved at the earliest and get the repair done from the company only.
Looking forward for a positive action and early reply.