Motorola — Delays in repair of mobile phone. No service.

Address:

Pune, Maharashtra, 411057

Hello, I bought my Motorola Google Nexus – 6 -32GB phone from Flipkart in the month of Jan’2015. IMEI- [protected] I started facing issues of it suddenly switching off quite frequently from Feb’15. However on Aug 1st, 2015, it switched off permanently. I gave my phone for repair to the service center on 3rd Aug 2015. Service Center Details: B2X Service Center, Narayan Peth, Pune. The phone is under warranty. Initial Response from Service Center- -They said the PCB was at fault and so ordered the same from the Motorola warehouse. (Job-id - AMSPUN004089) -The service center returned the phone on 05th Sep 2015.Changing the PCB changed the IMEI number to - [protected]. Issues post repair:- - The phone switched on. However, upon checking I found the phone's memory was now 64gb. - The speaker sound was cracking Next action:- I returned the phone to the service center for repair on 7th Sep 2015. They said issue was with speaker and ordered a new speaker from the warehouse. Later on calling the service center they said issue persisted even after replacing speaker hence they ordered new PCB(Job id - AMSPUE000590). Today is 23rd Oct 2015. On calling the service center they still say they are waiting for the part. Issues with Customer Care:- I complained to Motorola customer care, online and calling the number [protected]. They replied over email twice/thrice asking me to wait and have patience as parts were out of stock. (Ref[protected]. The customer care also emailed that someone will call from Motorola to sort the issue out. But post that no response. Also, having the Job ID still each time I call, they give me a different irrelevant description of the issue with the phone. This is sad. It’s been a long time now. I am paying EMI for this phone which cost me 43849/- on flipkart but is now for repair. Please help. The issue is long pending, and that too for a premium product of yours. Motorola has a great reputation and I’ve always liked and recommended its products. I would want to continue with the same impression about you. Please I am sure you would want to strengthen more our confidence and trust on you. Hence, my request to you would be to resolve the issue with immediate attention. Please get the phone repaired or provide a new one. If neither then may I request for a refund of the amount. Thanks & Regards, Saikarun.B