[Resolved] Motorola — Handset under repair since over 6 months and still not finished | |||||
This is regarding the Motorola company. I had submitted my handset to them on 20th Oct. 2015 for repair, when it was under warranty. they repaired it with a faulty and damaged part and gave me back in Nov 2015. i talked to them and they were consulting the service centre regarding the repairs and the issue went on for a few days in november. Then they advised me to submit it again so around 4th of Dec 2015 i submitted it again at Udaipur as the Rohtak service centre refused to do it. they refused it to the Motorola people too. Since then my phone is at the Udaipur service centre. they had repaired it again and replaced the screen with a new one which is again a damaged part and as the company is not providing the service centre a new part again the service centre has closed the job-sheet work order number and the phone is still lying. Motorole never informed me that the repairs are not being done. Rather they kept me in dark by lying about the repairs being done. they even sent me official mails that the repairs are being done. When i went to the service centre, they said that as the repair handset is out of warranty they are not repairing it. I don't have my mobile for use since 20th of Oct 2015 and today is 1st of May. I think by now they should either replace it or refund the money if they can't repair. A six months delay says that they are unable or unwilling to repair it for which they should also compensate. This is my Customer Reference number:[protected] and this is the complain no.[protected] Thank you. Was this information helpful? | |||||
Aug 23, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support May 16, 2016 Motorola Mobility Customer Care's response Hi Pranjal, We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Thanks Motorola Support. | |||||
 20 Comments | |||||
Comments
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I have purchased motoE2 gen in april 2015 and i have problem in downloading in this mobile i cant download any application Dear Motorola Team,
I was told by Mr. Arvind, a high official of your Motorola escalation team that i will be given a Brand new handset by 28th of May 2016. But I have not heard from him recently, after he took some details regarding the job sheet. He has not yet taken my Postal address where you will send me the new handset. I hope this will not be delayed for months like the repairs did and finally nothing happened.
thank you.
I was told by Mr. Arvind, a high official of your Motorola escalation team that i will be given a Brand new handset by 28th of May 2016. But I have not heard from him recently, after he took some details regarding the job sheet. He has not yet taken my Postal address where you will send me the new handset. I hope this will not be delayed for months like the repairs did and finally nothing happened.
thank you.
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Motorola Mobility — No service
It's been 2 months and touch screen is not replaced in Jayanagar, 4th Block service center.Apologies! Please send us an email to supportforums@motorola.com with the job sheet number and your contact number referring to this post.
Thanks
Motorola Support