[Resolved]  Motorola Mobile — Defective phone & horrible customer care service

Address:

700038

I have purchased a Moto X play 32 gb on the last week of September 2015 from Flipkart, ever since then the phone had heating issues & it gets heated up like iron bar.I have asked Flipkart to refund or replace it but it didn't approve of it after doing some assessment through smartcheck apps.I tried to call them even after that but they kept saying that they have got some technical issues & in that way I was deprived of 30 days return option.After just 2 month o[censored]sage my rear camera ( so called 21 mp) vanished from the camera interface, sd slot could read any memory card, & also the heating issue was still there.So I left my phone with the customer service center on 13th Jan 2016, but now its been more than 1.5 months that my phone is left with the service center and they are saying that they are unable to recieve the parts from Motorola.Now after calling the Motorola customer care for more than 10 times, I am unable to get a positive response They either put me on hold or ask me to wait for the parts which means I will have to wait for 2.5 months to revieve my hsndset.Now they have asked me to wait till 27th March which means another month.On 6th Feb I have received an email saying that I will get my phone by 25th Feb which was a false assurance on their part now again I have to wait till 27th.I am unable to use this phone since purchase as it is a defective handset.I would like to get my money refunded or replace my phone with a working handset.Please see through this matter as I am left devastated & disappointed with such unprofessional approach.I really want you to do me this favor & get it refunded.
Thanking you
Moumita Chakraborty.
[protected]@gmail.com

Customer Service center with which the handset it left: Wireless Communication.
Address：55 Maniktala Main Road, Opp Bagmari Loknath Mandir, Kolkata-700054, West Bengal