[Resolved]  Motorola Mobility — Customer care making false promises and do not give any response

Address:	Udaipur, Rajasthan, 313001
Website:	www.motorola.in

Respected Sir/Ma'am,

I am writing to bring your attention to a problem I am facing with my cell phone service since more than 2 moths. I, Chayan Doshi, the resident o[censored]daipur, rajasthan have bought motorola mobile phone moto x play worth Rs. 16499 from flipkart online on 18th january, 2016. Within 6 months of its usage, I started facing issue in power key button & screen getting dark from right and left side and gave it to the service center named rishabh telecom located at delhi gate udaipur 313001,[protected] with Job Sheet No. URT/MG/16/00429 on 20th of july 2016.
Now the thing is my issue is not resolved till now, everytime when i go to service center or call them they reply your phone is pending we ordered parts you have to wait. i also communicate with company customer care so many times by calls[protected] or[protected] or emails
([protected]@mailwc.custhelp.com) they also not giving attention to my concern and always try to console me. Company customer care also done false commitments with me two times, i got call from company that your phone is ready to collect and when i visited service center they said it's not ready, its pending you have to wait.
I would like to draw your attention to the issue that I have to travel almost 25kms evertime when i visits service center, taking leave from the office every time causes me several problems. It's been 80 days Now I am tired physically and mentally both.
I request you to kindly look after the matter and get me the solution for it. I want my refund or help me to replace my cell with new cell phone.
Please take the issue in handy and do the needful.

Chayan Doshi
Udaipur, rajasthan