[Resolved] Motorola Mobility — defective delivery of moto c plus | |||
I had placed order with flipcart for moto c plus and it was delivered vide invoice no:faay8p[protected] on 30/06/17. It was found defective and they arrange for replacement on 03/07/2017. Again this did not function hence they advised me to approach motorola service at t nagar, chennai 17 on 15th july'17. On 13th july'17, i got a call mentioning that the product would be replaced and later informed that it could only be repaired. I have no update till date. I am at a to total loss to understand the service issue on buying the new phone which i am yet to use, it had been a bad experience. My repeated mails to [protected]@motorolaservice.in has no response K. Giridharan +[protected] Was this information helpful? | |||
Aug 19, 2017 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. Verified Support Jul 18, 2017 Motorola Mobility Customer Care's response Hi Giridharan, We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns. Regards, | |||
 2 Comments | |||
Comments
The service centre called me from Lenovo (I am still stuck with MOTO) and informed that the phone is ready abd collected by me on 19th july'17. I found that the issue exists during start up as the phone goes in to cyclical mode once the WiFi is made on, it was trying to down load the language and failed. No response on touch as well the switch off button.
I managed to off the WiFi and it became normal to commands. funny, it should happen and they had no idea about it at the service centre. The bug remains...
I managed to off the WiFi and it became normal to commands. funny, it should happen and they had no idea about it at the service centre. The bug remains...
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
1939
Pending
0
Resolved
1021
+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
i have ordered motorola Mobile from flipkart on 23/6/2017 which was delivered on 27/06/2017 my mobile model is moto c plus. i am facing a battery problem. i have to to change my mobil because it is new it should not give any problem to early... so i am requesting to please help
thank you