Motorola Mobility — Defective MOTO M is not covered under Warranty

Address:

Rangareddy, Andhra Pradesh, 500068

This is a dissatisfied moto m customer writing in pain the experience i had with my new phone purchased with a belief that after sales service will be good, but it is the same and unsatisfactory.

Below is the sequence of events happened w. R. T my phone.

04-jan-2017 : moto m (64 gb) gold was delivered to my address by flipkart for a cost of rs 17, 999/-

11-jan-2017 :the new phone stopped working. Display went off and behaves like phone is shutdown (No incoming or outgoing calls) and was vibrating when kept for charge.

12-jan to 30-mar-2017:we (Me and my wife) had a planned trip out of india.

01-april-2017 (Afternoon):visited satyam electronics which is a lenovo/motorola authorized mobile service centre at chaitanya puri, hyderbad, telangana and gave the phone for testing. I was asked to come in the evening to know what is the problem and whether the phone would be accepted under warranty or not by the supervisor, mr. Vikram

01-april-2017 (Evening):was told by mr. Vikram that the pcb motherboard is defective which and thus the issue and also that since this is a manufacturing defect, it will be covered under warranty. I was promised that it will be repaired with in two weeks time, and was asked to enquire around that time for the same.

15-april-2017 :when enquired on the telephone (+91 90*345), was told that the part has been already ordered with the company and waiting for its delivery.

21-april-2017 :when again enquired with mr. Vikram, he said they are still waiting for the part and also several followup emails have been send to the concerned team.

27-april-2017 :i got a call from satya electronics saying that, phone has liquid damage and that it cannot be covered under warranty.
If you want it to be repaired, we have to replace the motherboard and it would cost rs 9000 to 10, 000/-.

03-may-2017 :since i was out of town from 27th apr to 2nd may, i visited the service centre personally and was asked to take back the phone as it cannot be repaired under warranty.

A genuine brand phone worth 18000/- worked only for 1 week and post its defect not even covered under warranty, though it is a manufacturing defect. This is shear hit on the genuineness and worthiness of the product and the brand value it is carrying.

Expecting prompt positive reply and justice for a prospective customer.