Motorola Mobility — Defective product not being replaced/ repaired by the company

Address:

Kolkata, West Bengal, 7000029

Dear Team, The details of the product I bought is given below: Handset Model: Motorola X 2nd Gen IMEI:[protected] Date: 04/06/2015 Vendor: Flipkart.com Price: Rs. 21999.00 The phone's LCD started to malfunction within 2 months of the purchase date. The phone's LCD was detected of having a manufacturing defect by the authorised service center of Motorola. The details are given below: Service Center Name: Mobile Hub Location: Kolkata WO Number: BEH/MG/15/00697 Date of WO: 12/09/2015 It has been more than a month since the phone is in service center. The service center executives assured me to repair and return the phone within 2 weeks of submitting the phone. But that has not happened. I have contacted the service center and also the corporate department of Motorola many times but they just keep asking for more time. I have asked them to replace the phone as it is taking more than reasonable time to return the phone. Without the device, my daily work is getting hampered. I feel cheated and being harassed by the company. I request you to kindly take up the matter with higher authority of Motorola so that the issue is resolved at the earliest. Regards, Vivek Jajodia