[Resolved] Motorola Mobility — faulty mobile handset delivered

Ashok_MP

Address:

Bangalore, Karnataka, 560068

I have purchased moto g5 splus from poorvika mobiles madiwala bangalore on 6 mar 2018 and by 1 month the camera has stopped working without any reason. I have just checked by phone at the lenovo service center and came to know that the camera hardware is having some issues and the same needs to be replaced. The phone is at the service center and when i have enquired regarding the delay they have told me that the new hardware they have recieved is also having some issues. Motorola / lenovo is that no testings are done before the products are delivered?. Is there no value for the customers money?

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Jul 3, 2018

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Motorola Mobility Customer Care's response Hi Ashok,

Greetings from Motorola!

We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support

Jun 04, 2018

Updated by Ashok_MP I have provided the whole details . over the mail . No updates no solutions . The worst service ever seen .