[Resolved]  Motorola Mobility — Harassment

Address:122001
Website:www.motorola.in

I purchased moto G turbo edition on January 22nd 2016 from amazon. The handset started giving minor issues in the very first month. On June 20th, the handset charging stopped working and also the charger. I visited the service centre in Sahara Mall, Gurgaon on June 21st and got my phone back on July 6th wherein they replaced my old charger with new one also change charging Jeck. On the very next day, I faced the same problem again as phone was not charging despite checked with several chargers. I visited the service centre again on July 19th and submitted the phone and got my phone back on July 29th stating that they have changed charging jeck again. The problem doesn't ends here. On the very next day again, the charging was not working and went to the service centre again and got my phone back on August 19th as spoke to Senior engineer at the service centre that they have changed the mother board. After a week, the phone started heating like anything stopped working.When I spoke to Mr. Aasad( engineer) at the service centre to replace the phone, he rejected and ask me to again visit the service centre. I have already spend thousands visiting there service centres again and again and they are not at all bothered that customer is facing the problem again and again and have harassed me in not providing any solution.
Was this information helpful?
No (0)
Yes (0)
Nov 5, 2016
Complaint marked as Resolved 
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
Motorola Mobility Customer Care's response
Hi Gauri,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support
Complaint comments 

Comments

My motog4+ mobile have some problem form date of purchase i. e it's auto touch working while charging, sometime it's touch auto work, some time heating problem. I brought this set to B2X Pitampura customer care serval time but they not accepted this with reason that our head office denied to accept any set. After that I brought this to other service center i. e Khushi Communication Tilak Nagar. 1st time they change touch of my set but problem was still there, I again visited there on 04/03/2017 and customer care exucative again submit my phone to give assurance to repair that in 10-15 days. Now its 20th March but they didn't do any thing good. Please help me out to save my money and it is also a prestige issue of a grawing company.
Regards
Mukesh Kumar
Mob. [protected]
Job. Sheet no. 2256( Kushi Communication)
goel1004's reply, Mar 25, 2017
Do any thing to resolved the problem
My problem is still there no any assistance provide to me. its realy a harassment service, i have ever seen .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Motorola Mobility
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1939
    Pending
    0
    Resolved
    1021
    Motorola Mobility Phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    Motorola Mobility Address
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    View all Motorola Mobility contact information