[Resolved]  Motorola Mobility — Mobile Battery Issue & Service Issue

Address:	Agra, Uttar Pradesh, 282001
Website:	www.motorola.in

Dear Sir/Mam
I am facing problem with Motorola service center as well as costumer care of Motorola ... as i have purchased Motorola G4 play by Amazon in month of September 2016 and they have given me 1 year warranty of Cell phone and 6 month warranty of accessories but since last month i was facing battery issue in my phone as battery got discharged suddenly after full charging so i did visit Motorola Service center in My City ---- Simran Electronics ... Address is Simran Electronics 21- A Nehru Nagar Near radha Krishan Mandir Agra 282002 . The staff of Motorola service center was so rude they were not ready to attend my complaint Issue but after requesting many time they took my complaint registered.. Complaint number is ---SRINE[protected] Complaint Date is[protected] and they have submitted my Phone battery and ensured me that i will get back my new replaced battery within 5-7 working days ...I also discussed with costumer care executive at the same time about this issue and as per customer care executive also ensured me that battery will be change within 5-7 working days. but now when i ask about my battery from Motorola service center they replied me that they have no information about it so wait for next 20 days as well as costumer care executive of Motorola also have no information about this they told me that arranging call back from his senior some Mr. Sushil .but i did not received any call back from this person and when i ask from costumer care executive about this they again give me same resolution that "" we don't have any information about your complaint and again we are arranging call back from our senior with Mr. Sushil .
But no-buddy providing any information about my complaint.
So please look into this Matter as soon as possible. as i am unable to use my Phone without battery ...

Regards//
Anil Mishra
[protected]
Emil Id - anil.[protected]@gmail.com