[Resolved] Motorola Mobility — moto g5 plus is dual sim slot but only one slot provided

Mahesh1116

from Rayachoti, Andhra Pradesh

Address:	Chittoor, Andhra Pradesh, 517502
Website:	mobilesupport.lenovo.com

Respected sir /madam,

I purchased moto g5 plus mobile handset from flipkart delivered on jan 22, 2018 (Invoice no: xxxx). Since currently i am using 3g vodafone number and requested vodafone to issue a new vodafone 4g (Nano sim) as moto g5 plus suppose to operate only with nano sim. As vodafone 4g is likely to be launched in tirupati, the vodafone representative requested me to wait for one month for nano 4g sim.in the mean time i bought a new jio 4g started using.

Today (Feb 22, 2018) when i tried to insert the new vodafone 4g nanosim i did not find a way to insert the sim, after approaching the nearest motorola customer center i came to know that sim tray is for one slot sim and not for two slots.

Moto g5 plus is specified as two sim slot and also two imei numbers given[protected], 52206.

I request you to look into the issue and provide a solution as early as possible.

Thanks & regards,

Mahesh kumar

[protected]

Was this information helpful?

No (0)

Yes (0)

Mar 27, 2018

Complaint marked as Resolved

It was a peculiar manufacturing defect. First when approached local service center they replied recklessly as if it is my fate to receive such defective piece n they are not concerned of the issue at all. After escalating Motorola via chat, mail n cal with supporting snaps n documents...after 30 days it is resolved. Thanks to Nikhil moto Cust support manager. For no reason many of working hours have been wasted and I struggled without second sim. For all such peculiar manufacturing defects why don't a refund policy of 50 to 200 percent of mrp be initiated ? Remember moto service centers are only in major urbans. We have to waste lot of time for escalating the issue and travel to service center.

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Motorola Mobility Customer Care's response Hi Mahesh,

Greetings from Motorola!

Thank you for bringing this to our attention.This type of warranty service is not typical and I apologize for any inconvenience this may have caused.This is to inform you that we have received your concern and the respective team will get in touch with you at earliest.

Thanks
Motorola Support

Feb 27, 2018

Updated by Mahesh1116 It has been five days since I had escalated the issue to your kind notice and provided with all the required information details that you have asked. [Reference #[protected]]. But till date no action has been taken from your end to resolve the issue. The response i receive when inquire the status to your support team is "concerned team working on it ...". Already, I have wasted a lot of my time in escalating this issue and it has been a daily routine to me. I request you to solve the problem immediately.