[Resolved]  Motorola Mobility — moto g5s plus - brightness issue

Address:

560037

Hi,

Service order no. Soin[protected]

Imei no. [protected]/[protected]

I had purchased motog5s plus in sept 2017. All of a sudden i started facing a problem with the screen brightness. It went down very badly, so i reached the service center by name krk solutions-vte located in marathalli bangalore. When i submitted the mobile for service it was under warranty. Without even verifying they blindly told that its a liquid damage. But when i asked them to show the portion of liquid damage, they were not in a position to point it out. And they said that they will send the mobile to the motorola company for repair. After a week when i reached out to them, they are saying that its a motherboard problem. But when i asked for the proof that they have actually sent the mobile to motorola company for repair, they don't have any proof to show me. There is no case number or something of that sort. When i spoke to the manager (Mr. Suresh) of krk solutions he told that there is some problem with one of the chip and it will be resolved in a week. Its been around 2 months now and they are saying that the problem is with the motherboard and it cannot be fixed. Now its out of warranty.

They are very irresponsible about the customers and specifically this service center is pathetic.

Service center contact no:[protected]/ [protected]