Motorola Mobility — Moto x play mobile phone

Sai Shruti Property Consultant

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401107

Hello, I have purchased Motorola -X Play from Flipkart in 28-Sep-2015 and got the delivery on[protected]. And I faced problem with Mic of device after 35 days from purchase of device. Than I visited the Motorola service center on 05th November 2015 and they ask me to submit the device. And since I don't have alternate phone with me I denied at that time. On 17th November 2015 I raised a case with Flipkart (IN[protected] fot the replacement of device since I can't effort to give my device in service center for 15-20 days. And On[protected] they denied for the replacement of device. So On 28/11/2015, I open a case with Motorola for replacement of Mother board, request number Ginbor003087. And they told me to wait till 17th of December 2015 for replacement on board. Then On 17th they again ask me to wait till 05th Jan. 2016 . And Today they are asking me to wait for 16th January 2016. So After investing 20K rupees on device I am getting these kind of service. Right now I am feeling like cheated by company like Moto rola. So Now I want either new device from Motorola or my money back. I am running my entire business through Mobile only. And after this problem I am loosing my business as well. So please take serious against company like Motorola. Regards, Vijay Singh [protected] [protected]@gmail.com

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Motorola Mobility customer support has been notified about the posted complaint.

Jan 10, 2016

Updated by Sai Shruti Property Consultant it's been 7 days now and Motorola is not doing anything to solve my problem and I am still getting to get the additional details to get my money back.

Today I mailed them a copy of my Invoice as requested by them . Below is the copy of the same:

[protected] Forwarded message[protected]
From: Vijay Singh
Date: Sun, Jan 10, 2016 at 2:42 PM
Subject: [protected]@gmail.com;[protected]@gmail.com
To: product.[protected]@india.com

--

Hello,

As per telephonic discussion had with your representative I have attached Invoice copy of my phone Motorola X Play. And if you want my bacnk details let me know so that I can provide you same to get my money back.

And please let me know the next step to get my money back. As It's been 7 days now but I did not have any update about it.

So please help me to get my money back.

Regards,
Vijay Singh

--

Jan 11, 2016

Updated by Sai Shruti Property Consultant Hello Team,

Can you please ask Motorola India to solve my problem .

As I am only sending them reminder mails but they are not replying to call me back.

Even they are not bother of anything. Can you please look into it as felt like cheated by Motorola.

So please please help me to get my money back. Below is the copy of reminder mail which I send to mail address provided me by Motorola executive.

[protected] Forwarded message[protected]
From: Vijay Singh
Date: Mon, Jan 11, 2016 at 11:02 PM
Subject: Re: [protected]@gmail.com;[protected]@gmail.com
To: product.[protected]@india.com
Cc: [protected]@gmail.com, Vijay Singh

Hello Team,

Can you please reply to my mail or call me back as I have not received any calls or email from Motorola to resolve my problem.

It's been seven days and I think weeks time is more than enough to solve my problem.

Regards,
Vijay Singh

On Sun, Jan 10, 2016 at 2:42 PM, Vijay Singh wrote:

--

Hello,

As per telephonic discussion had with your representative I have attached Invoice copy of my phone Motorola X Play. And if you want my bacnk details let me know so that I can provide you same to get my money back.

And please let me know the next step to get my money back. As It's been 7 days now but I did not have any update about it.

So please help me to get my money back.

Regards,
Vijay Singh

--

--

Regards,
Vijay Singh
[protected]

Jan 13, 2016

Updated by Sai Shruti Property Consultant Is any one there who can help me get the issue resovle. I don't have any update either from Motorola or from ICCF (Indian consumer complaints forum).

So can you please look into the same at the earliest.

Jan 13, 2016

Updated by Sai Shruti Property Consultant is there any one who can help me from ICCF. even after registering case with ICCF I don't have any update either from Motorol or ICCF.

Is this side really works to help people to solve issues. Because even after 8 days I don't have any update from anyone.

So plesae please help me to solve my issue.

Regards,
Vijay Singh
[protected]