[Resolved] Motorola Mobility — Moto x play water repellent warranty

 
13 Reviews
Bangalore, Karnataka, India
 Sarath Mohan K S
Hi,
I bought a new moto x play phone two months back and one of the top marketed features of x play is that it is water repellent.
I was using this phone with a protective case which covers entire body except for headphones jack and usb charger point.

Two days back there was a sudden rain in bangalore and while i was travelling in bike, the phone got wet. It was a sudden splash after so many days of scorching mercury. I came back home and when i tried to switch on my phone the screen was flickering. I wiped it and removed the case and put it in rice for two days to suck the moisture out it. But when i tried to turn the phone on after two days the screen is not turning on, but i am able to see vibrations in phone.

I went to official motorola service center in bangalore koramangala and they inspected the phone and told me that phone has got water damage. They denied my warranty on counts of water damage and they said they need to replace entire motherboard (Almost costing 15k) to fix it [note: phone costs 18k)

I checked online and it seems moto x play is resistant to water splash as per many videos and news in internet. I bought the phone considering this and battery backup as primary feature.

But when the phone cannot even stand a rain, why is it heavily marketed as water repellent and hence deceiving customers.

I had another phone htc one m7 which was water repellent than moto x play, but it never marketed it as a feature inside it. Most of the phones in market has more water blocking property than moto x play.

I would say motorola is deceiving customers by a fake feature which never exists in their product to get unfair advantage. The product moto x play is not actually water repellent in real world conditions or my phone has got some serious manufacturing defect.

Motorola support is having double standards in this aspect and never respecting customer money.

I would like to get my phone fixed under warranty as it is a feature which never worked as advertised.

Thanks,
Sarath
Complaint marked as Resolved Aug 23, 2016

Complaint Status


[May 09, 2016] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response, May 11, 2016
Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.
Complaint comments  12 Comments     Updated: Share0Tweet0

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Exactly ! I bought this phone thinking it's water resistant which is obviously an additional feature, else I would have preferred getting a nexus or HTC phone which provides so much better service ... Considering how pathetic the service is, it's the duty of Motorola services to give a complete replacement as I too have the same problem . If it cannot even endure slight water then why the hell call it water resistant ! ... Motorola is a fraud

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    Motorola Mobility - Moto x play water repellent warranty