[Resolved]  Motorola Mobility — pathetic service by motorola service center

Address:

Akola, Maharashtra, 444001

Hello moto,

I am compelled to write this email owing to my extreme dissatisfaction and frustration due to the treatment and service provided by the motorola service center.
I had purchased moto g5s on 27th dec, 2017 from amazon and there was an issue with the camera for which i went to the service center (At akola district, state - maharashtra). Firstly i had struggle with all the documents since the phone was ordered online. Once they were satisfied with all the documents, they accepted it for a repair.

Later, i had to go thrice for picking it up, although i always went on the date provided by them. It was difficult for me, since i live in a remote location almost 110kms away at remote village.

Plus after repair and receiving my phone i observed the rear camera was repaired properly, but to my horror the front camera was damaged by them. It displays a blue hue now. And its terrible!!!

What kind of service was this?

Next month, i will run out of warranty on 27th dec, 2018. So was this strategically done to earn money after warranty? I never thought that a brand like motorola which i trusted to such an extend would have this kind of service.in my family of 5, four of them own moto ohone, moyoe, e4 plus, g5s and g5splus just because we trust the brand. And this is how you respect your customer's trust. Seriously pathetic.

I really dont want to use this phone anymore. And if at all you can help with this, just get me a good deal to exchange it.

Regards,
An extremely frustrated consumer,
Nitin shelke,
Mo no: +91 [protected]