[Resolved] Motorola Mobility — Post sale services are doleful and i haven't received my handset back | |||||
Customer Reference number:[protected]Delhi, India) This mail is regarding my frustration and my worst experience with Motorola company. Before this incident, I was a follower and loyal customer of Motorola but this incident has reciprocated my perception about the company. I went to Authorized motorola service center (Amblex Services, Shakarpur Delhi ) to replace gorilla glass of my Moto X play and they replaced it on the same day but they created another issue and since then my handset can't recognize memory card. And after visiting to same service center 3 times, every time they fixed issue temporarily (I realized, they are working without thinking). Finally, I went to another authorized service center (Gole Market, Delhi) to diagnose the root cause. and after checking it they said pins of memory card slot has been damaged so they advice me to deposit the handset. So I deposit my phone on 12th march and today its 31st March and I haven't received my handset yet. And in between they have revised delivery date of handset thrice. When I'm chasing Mototola customer care, they have no idea on the reason. Moreover, engineer was is looking after my case is not responding to my mails, not talking to me on call. Now I'm in a doubt whether I'll get my phone back or not. I don't have spare handset and I took one basic phone (not smart) from my friend on loan for 5 days and with every change in your committement to deliver the handset i also have to extend the days to return the basic phone. Every single day without a smart phone is causing loss to my business in huge way now. I am also feeling tense about it these days. Also I have google to check if Motorola is really concerned about their valuable customers or not... But I got shocked when I saw that I'm not the only victim facing this issue. There are many customer who didn't get their phone back from Morotole Service center. Pls help me in any way you can. PS:- I have sent emails but no revert, and customer care doesn't have information. Rohit Was this information helpful? | |||||
Complaint marked as Resolved
Motorola Mobility customer support has been notified about the posted complaint. Verified Support Mar 31, 2016 Motorola Mobility Customer Care's response Hi Rohit,
We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.
Thanks
Motorola Support
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 2 Comments | |||||
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+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
This is standard reply from you. Can you please provide detailed information on the status with call support.
Also I want to complaint about your engineer (Arvind Kumar) from chennai who is least interested in handling my case.
As i mentioned in my previous mail, I can't wait till 12th April. Please return my handset or replace my handset or provide me spare handset till the time to repair my handset.