[Resolved]  Motorola Mobility — repair my handset fully or replace with new phone

Address:

Kolkata, West Bengal, 700005

Dear Sir/Madam

I am Gaurav Kumar Shaw, My Handset model is Moto E4 plus, Imei no is – [protected], [protected].

On 27/08/2018 I went to the Motorola service Centre Named “Syscomp Infosol” (Saltlake) for the issue in mobile is power button and volume is not working properly, mobile display is blinking, phone hanging too much (error showing: process system is not working) and on using apps is going shut, censors is not working properly (if mobile is locked and if I tilt it or flip up my cover then the light will auto on and showing times etc but its not showing, but in every moto phone that features are available and my phone also have but for censor issue its not working properly).

After submitting the mobile to your executive Miss Payel Dutta, your executive telling me that the mobile is damaged by liquid and for that its out of warranty, but I know how to use and have a mobile safely, and I never seen that my mobile is liquided. And mobiles condition is very good like new. I told your executive but she denied and telling me the warranty is over .if it’s damaged but I know my mobiles condition and told her its impossible, I can also say that your executive 0(engineer) did it and showing me the picture of damage for frauldy charge of service charges then?? She told me charges is 1450 for repairing it, Then I told her return my handset then she gave me the jobsheet and telling me give feedback if any but before submitting jobsheet I told her to handover my phone but she told atfirst fill it then I wrote my feedback then I got my handset after 10 mintues.

At the time of returning home I seen some changes in handset, mobile functioning very badlyits hanging too much and touch is not working if I type 10 words then it autotype too much words extra .sometimes mobile apps is automatic open and auto calling sometimes within my contact list person and if I touch any exact area of the mobile then it auto touch to another area of the mobile and mobile is heating too much and both Sim card network is showing blank after visiting the service centre. After having my feedback they seen feedback which is wrote against their bad service. They misrepaired my mobile and damaged it very badly. This is very bad report against this reputed brand, take an action on them otherwise companies prestige will go down and down, in future Nobody will purchase Lenovo or moto mobiles.

On 30/08/2018 I went to visit your service centre second time for showing this issues which is created by them. Your executive Miss Dipa chakraborty told me you have to submit the mobile then our engineer will check it. After 1 hour your executive told me that my Handset’s sub board and Lcd is damaged by liquid. I told her my mobile was 90 % ok before visiting service centre but after visiting service centre your engineer damaged my handset, but she told me the mobile damaged by liuid and I have to pay 4350/- approx. for servicing it, I return my handset back. Before visiting the service centre my mobile was in good condition, and there is no problem like that so you can realize that what and where is the fault . At the first visiting your executive told me that there is no issues seen which I have told her, then you can know whats is the problem.so whats my benefit for purchasing a branded phone if I don’t have any good service from them either they damaged it very badly.I will never pay any charges for which damage which I created by those bad engineer and executive.

Now I am requesting you to focus on it deeply because this is a very serious case, don’t take it easy because I need my mobile fully repaired without paying any charges (having warranty against that services) or replace my handset with new handset Anyhow. I gave them a date 11 September after that I will raise my complain in cosumer court.