[Resolved] Motorola Mobility — Replacement regarding | |||||
Respected sir/ma’am, I purchased a motorola moto 360 smartwatch from flipkart website (Seller – ws retail services pvt. Ltd.) on 3/10/2015. Order id for same is od[protected] and invoice no. Is #blr_wfld[protected]. There were some battery issues in my moto 360 smartwatch and it was under warranty, so i gave it to nearest service center at nehal infotech, kesar ganj, ajmer, rajasthan for replacement on 28/9/2016. Job sheet no. For same is srine[protected]. After a week, service center informed me that my smart watch will be replaced and sent to me in a week, but it has not even been dispatched by company yet. I called toll free no. Of motorola customer support many times, but they said that my replacement will arrive in a week or 15 days, but it didn’t. So, then i created a complaint on motorola support website also (Reference no. –[protected] on 12/10/2016, but customer support closed this complaint without giving me any satisfactory answer and my problem is still un-resolved. Since then, i have contacted customer service representatives several times via online chat and on call but each time they say that it will come in a week or 15 day’s time. After one and a half month, i still haven’t received my replacement. Kindly look into this matter and do needful. Regards, Lokendra singh, E-mail : lovin. [protected]@gmail.com Contact - [protected] Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
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