[Resolved]  Motorola Solutions — Display and touch not working.

Address:

Mumbai City, Maharashtra, 400010

Sir,
I purchased moto x play mobile in oct 2015 from flipkart. Within short span of 7 months its display and touch not working. Thereafter i visited online customer help service for motorola. There it was told me by the customer care executive to press power button+volume down button. I tried that but it did not help.
Then they asked me to visit Service Center Name : B2X Mumbai VileParle
Address : Shop No. 29, 2nd Floor Prime Mall, Irla, Vile Parle(West), Mumbai-400057 . I visited there on 13/05/2016. They gave me a form and asked me to fill it, give signature on it and wait in queue. As directed i did. When my name was called out i went. A lady attendant was attending me. She asked me my mobile, purchase bill, form provided by her and asked me my complaint. I told her that my display and touch is not working and i have many important documents in it and it should not be deleted while repairing mobile. (Those documents are fruits of my hardwork and dedication ever since i purchased mobile).She gave mobile to enginner. Without even seeing mobile they told me according to protocol of company they need to software mobile and my data would be lost. I requested them to get backup of my data. But they just kept on saying same thing thing that its company's protocol to software mobile. Then when i told him that if i am ready to pay you for the touch and display will i get my data back, surprisingly he readily told me yes and asked me to pay around Rs.8000. Then i again told him that when you are ready to get my data back if i pay you then whats point in your warranty. He very rudely told me that if you cannot afford to pay then you can get it done from some local shops in market, they can provide you much better deals. Kept the form which i gave them and asked me to get it repaired from some local shop in market.
Now sir, my query and complaint isn't data of customer is important to Motorola. It was their fault that my display and touch is not working and that too when my mobile is in warranty period. Don't they respect the data of customer. They are ready to get my data back in paid service then they just want to extort money from customer it is as simple as that. Thereby, it's my humble request to take strict action against such fraud company and do the needful to me. So that i get my data back and such company would not be able to extort money from customer.
Thanking you.