Motorola Solutions — Regarding inconvenience caused due to purchase and use of motorola product

Address:

110048

Sir/Madam,

This is to bring in your notice that I am regular customer at Motorola from past so many years, but it seems like the company and brand have done little to value their customers. I had purchased a Motorola 360 watch From flipkart on 22/06/2015

After some time I start facing problem in the watch but after update new software watch got dead because it is within warranty period so I submitted the watch all the other accessories with your authrized service center I.e S&C solutions in kotla mubarakpur New Delhi on 19/04/2016 vide a job order no AMSSDL003323. But its almost 45 days now from date of submit of your detective product.i haven't received any information from service center despite of my various calls.

I am being frustrated and harassed by the company "Motorola ". Inspite of my various Calls, disclosing the problems faced by me in the Motorola watch 360 of the company, no effective steps have been taken at your end to rectify the same.

I am giving you 15 (Fifteen) days time to replace the Watch with a new one otherwise I will be constrained to approach the competent court of law against your Chairman/managing director to whom I had already intimated my grievance but he has kept his eyes closed.