Motorola — Worst after sales service | |||
I bought a Moto G 2 from flipkart 3 months back... and from the date of delivery I have not used the mobile for continues period of 15 days or more... within the 15 days of getting the delivery of handset I started getting the incoming voice problem so i went to nearest services center and my bad time started with that... for that small issue they took around 20 days to solve the issue and after so much of struggles I got my handset back. after 2-3 days I started getting problem with touch pad and again I went to service center and again my struggle started, I called moto customer care @[protected] but they are even the BAAP of service center guys in giving wrong commitments ... every time I ask for my handset they promise for 2-3 days and finally after 20 days they handed over my handset but in very next day I got 1 more issue this time network connection is not working and again on 29th Jan-15 I submitted my handset to service center (SACH collection point, Gurgaon) and still I am follwing up with them and also with Motorola Customer care agents.. I never expected such a worst after sales service from companies like Motorola.. Please moto guys do some thing in that matter and revert me back with positive response. And the biggest joking part is that Motorola customer agents are not ready to share any email id of their superiors. Below is the details of my work order and handset. Work order no. YKG/MG/14/01673 Work order date : 29 Jan 2015 Please reply on my email id : ashishsingh.[protected]@rediffmail.com Was this information helpful? | |||
Motorola Solutions customer support has been notified about the posted complaint. | |||
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+91 12 4413 1500 (India)
+1 800 668 6765 (USA)
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
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