Motorola Mobility Complaints & Reviews

Dear Sir, I have purchased a Moto E during October 2014 through online purchase. But that set is giving me trouble every time by showing network not available. I have complained so many times & no answer from your side. I request you to kindly exchange the set as per gurantee period. My set details are below : MODELXT1022 TYPE :MOFBO CE0168 Waiting for your prompt reply. My no.[protected]. Kindly do the needful at the earliest. regrads Chetan

Bought on 20 Oct barely worked, broke down on 03 Dec. Only after 42 days the hardware gave away . Service centre people repaired the device by replacing the Motherboard. But they gave a new problem, the display has a problem now, it gives a semicircular yellow colour path on the upper side of the screen. I am asking for a replacement but Motorola says No, it cant replace. Flipkart would have replaced if it was less that 30 days.

I am getting a DOCOMOs Flash alert on my mobile (MOTO G), like "DIVE IN NOW", with OK and CANCEL button. No matter what button is pressed it again pops up. If I click outside the flash alert, within 1 minute it will pop again. I am not able to perform any other task when this happens.

I vivek vishal from jamshedpur i bought moto e from flipkart on 07/09/14 that is not working properly so that i go to motorola service center that is in jamshedpur. They keep my phone and taje too long time. And also misbehave witb me and also damage the phone. Please sugest me what should i do and plase take the proper action if posible and please provide me a my fresh phon that i give them.
Thank you.

Hi, I am Anuraag Shinde, I had submitted my faulty Charger for MOTO E device to Motorola service station (Bund Garden Pune) on 15th of December, but, unfortunately I lost the token(receipt) given by service center. Now, Service center says that they can not give me replacement charger without the receipt. I told them that I have lost the receipt. I asked them to check in their system database my submission information. I told them that I...

It has been more than 10 days that I have not received my cellphone. The board had to replaced and the service centre people are saying that the board has not reached the service centre yet. Why is this kind of delay? Customer Name: DEEPAK SINGH ----- customer care complain no GRK/N/14/00346 ver y bad service

I purchased Moto G 8 months ago from flipcart. Now the battery has swollen up and is physically damaged. The phone doesn't get charged properly and even after fully charging, it drains off within 1 hour from charging. I tried contacting customer care services through all modes of communication but no one seems to care. I have been told that the physical damage is not covered under warranty and I will have to bear the expenses of changing damaged battery and housing myself. Why should I pay if the company uses faulty/ cheap/ fake parts in their products? Please help

i have purchased the motoE phone on october 6th, 2014. the phone is hanging since 3 months and it stopped working from last 1month. invoice number: blr_wfld[protected]. order id: OD[protected]. i request you to replace my phone immediately

I have Purchased Moto G first Generation on 26/03/2014. When i am using my phone, it was suddenly Switched OFF. I thought that the charging was over and i have connected the charger to the Mobile. But when connected the Notification light was glowing in White color Continuously. And when i remove the charger it was gone. And my phone is not Switching ON again. There is no response from phone, like there is no light blinking or nothing, only light is glowing when the phone is connected to charger if i remove it, it was going off. So i have taken it to the service center in Hyderabad. The service center is only in Secunderabad for entire Hyderabad that is "SRI SAI COMMUNICATIONS". There is no physical damage to that phone like water damage or Broken things.It is suddenly Switched OFF. and not Switching ON. The Service Center people are not caring customers. They simply checked the Phone and said me that it was Motherboard Problem. And Motherboard need to be replaced it seems. And what they are saying is, i Should have to purchase the Touch Screen for that phone from them so that they will replace my Motherboard freely. That is not at all Fair. Why i should purcahse the Touch Screen from them? My touch is working perfectly. They are asking me to purchase Touch Screen from them for Rs.5500/-. so they are saying if i purcahse Touch Screen from them as for said Cost they will claim warranty for Motherboard and they will replace Motherboard it seems. I need justice. I want my Phone to be repaired with free of cost as it is in Warranty.

I had purchased a Moto G (First Generation) mobile set through Flipkart on 23rd Aug 2014 for Rs. 12, 089/- vide Order ID:OD[protected]; Order Date:[protected]; Invoice Date:[protected]. Barely 4 ½ months after purchase it started malfunctioning without any rime or reason. The calls were automatically going to unwanted subscribers while trying to contact a particular subscriber. Even while setting the Alarm, it would not stay at a particular point but automatically move to other point. I lodged a complaint with Flipkart. Initially they tried to resolve the issue by directing on the phone through their technician and factory restore was done. The malfunctioning did not get rectified. Again a call was made, this time Flipkart washed their hands off stating the warranty of 30 days was over. Hence I should get in touch with Motorola. Accordingly I contacted the Motorola toll free No.[protected].They then told me to download the App RESCUE+ for Android. The technician gave certain directions on phone, which was carried out. It appeared that the mobile was alright but after 5 minutes it started malfunctioning again. Thereafter on contacting Motorola they suggested me to take it to a Service Centre. Accordingly I took the product to OM COMMUNICATION in Uttam Nagar, New Delhi. They took about 1 hour and gave me the phone saying they had reloaded the software and the phone would now work properly. On reaching home when I checked the phone in detail, the same problem was there. On contacting Motorola now and narrating the call centre executive I was suggested to take the phone to their better Service Centre in Okhla. Accordingly the phone was taken to ENSURE SUPPORT SERVICES INDIA LTD, OKHLA PHASE- 2 on 07/01/2015. After checking the phone I was informed by Mr. Jitender, technician that there was an INTERNAL CRACK in the left bottom side of the touch screen. The touch screen therefore has to be changed which will have to be paid for. I then rang up Mr. Praveen Kumar, Regional Head of Motorola in Delhi on 07/01/2015 and apprised him of the entire progress. He spoke to Mr Jitender, Technician and informed me that he could not help me out and I would have to pay the cost of the touch screen amounting to Rs.4775.66. He was totally unconcerned and indifferent to my problems and the difficulties I was undergoing. Such attitude is not expected out of a Regional Head of an MNC like MOTOROLA. Nevertheless, I thereafter deposited the phone against Work Order No.DEL/MG/14/01490 on 07/01/2015. It was collected on 09/01/2015 and payment of Rs. 4775.66 was made vide Invoice No. DEM00274 Dated 09/01/2015. The phone is presently functioning alright. In view of the above, I have the following submissions to make:- (a) How did the phone started malfunctioning without any rime or reason just after 4 ½ months of purchase? (b) When shown to an authorized sevice centre at UTTAM NAGAR, NEW DELHI why did they not point out the INTERNAL CRACK IN THE TOUCH SCREEN ? (c) The INTERNAL CRACK IN THE TOUCH SCREEN IS NOT VISIBLE WITH NORMAL EYES to a layman. Only an Authorised Technician can detect it. (d) It appears that Flipkart is handing out Motorola phones with some inherent technical problems. Hence, it is requested that I be reimbursed the amount of Rs.4775.66 at the earliest, otherwise MOTOROLA and Flipkart are likely to earn a bad name. The Motorola Service Centre named OM COMMUNICATION in Uttam Nagar, New Delhi is grossly sub standard and not at all in keeping with MOTOROLA. One feels appalled in visiting such service centres in the Capital. Please do something about it.

I had purchased a Moto G (First Generation) mobile set through Flipkart on 23rd Aug 2014 for Rs. 12, 089/- vide Order ID:OD[protected]; Order Date:[protected]; Invoice Date:[protected]. Barely 4 ½ months after purchase it started malfunctioning without any rime or reason. The calls were automatically going to unwanted subscribers while trying to contact a particular subscriber. Even while setting the Alarm, it would not stay at a particular point but automatically move to other point. I lodged a complaint with Flipkart. Initially they tried to resolve the issue by directing on the phone through their technician and factory restore was done. The malfunctioning did not get rectified. Again a call was made, this time Flipkart washed their hands off stating the warranty of 30 days was over. Hence I should get in touch with Motorola. Accordingly I contacted the Motorola toll free No.[protected].They then told me to download the App RESCUE+ for Android. The technician gave certain directions on phone, which was carried out. It appeared that the mobile was alright but after 5 minutes it started malfunctioning again. Thereafter on contacting Motorola they suggested me to take it to a Service Centre. Accordingly I took the product to OM COMMUNICATION in Uttam Nagar, New Delhi. They took about 1 hour and gave me the phone saying they had reloaded the software and the phone would now work properly. On reaching home when I checked the phone in detail, the same problem was there. On contacting Motorola now and narrating the call centre executive I was suggested to take the phone to their better Service Centre in Okhla. Accordingly the phone was taken to ENSURE SUPPORT SERVICES INDIA LTD, OKHLA PHASE- 2 on 07/01/2015. After checking the phone I was informed by Mr. Jitender, technician that there was an INTERNAL CRACK in the left bottom side of the touch screen. The touch screen therefore has to be changed which will have to be paid for. I then rang up Mr. Praveen Kumar, Regional Head of Motorola in Delhi on 07/01/2015 and apprised him of the entire progress. He spoke to Mr Jitender, Technician and informed me that he could not help me out and I would have to pay the cost of the touch screen amounting to Rs.4775.66. I thereafter deposited the phone against Work Order No.DEL/MG/14/01490 on 07/01/2015. It was collected on 09/01/2015 and payment of Rs. 4775.66 was made. The phone is presently functioning alright. In view of the above, I have the following submissions to make:- (a) How did the phone started malfunctioning without any rime or reason just after 4 ½ months of purchase? (b) When shown to an authorized sevice centre at UTTAM NAGAR, NEW DELHI why did they not point out the INTERNAL CRACK IN THE TOUCH SCREEN ? (c) The INTERNAL CRACK IN THE TOUCH SCREEN IS NOT VISIBLE WITH NORMAL EYES to a layman. Only an Authorised Technician can detect it. (d) It appears that Flipkart is handing out Motorola phones with some inherent technical problems. Hence, it is requested that I be reimbursed the amount of Rs.4775.66 at the earliest, otherwise MOTOROLA and Flipkart are likely to earn a bad name. Col Gurung Mob: [protected]

Hello... I had given my Moto x 1st gen to Motorola service center on 2nd jan 2015, the problem was about the back camera was not working . so i gave it to service center, they told me that its mother board and camera will be changed with in 7 days, but till now there is no information regarding this and they don't take calls if you want to know the status about your phone .

It has been more than 10 days that I have not received my cellphone. The board had to replaced and the service centre people are saying that the board has not reached the service centre yet. Why is this kind of delay? Customer Name: Akarsh M Verma Service centre: Mobile Planet Invoice no of Job Sheet: 4708

I am having MOTO G2 phone, bought it from flip kart With in 10 days of time I faced charging down problem on this phone, I got replaced from flip kart After one month I faced same problem and I go for call to mot and try to resolve this problem through online, but not resolved after 15 days my phone was shut down and not even switching on, I reach service center (the worst service center I never see) by watching that service center I don't like to give my mobile over there, but I have given because I have confirm with Motorola toll free, they have taken 2 weeks, still I didn't received my phone yet, the worst service center and worst response from service center people, their phones are not working to take an follow up, I am suffering now y I bought MOTO product, worst exp with this :)

Hi, I have purchased Moto X 2013 from Flipkart in the month of May 2014. I found a problem in the mobile camera (Vertical lines visible under low light) for which I had complaint it to the Motorola customer care, Customer Reference number :[protected] dated 17/11/2014. Initially they asked me to format the mobile and check if the problem is resolved, but the problem was not resolved. Then they asked me to visit the nearest Authorised service center. On their request I visited authorized service center of Motorola at PRODCON TECH SERVICES PVT LTD, Andheri East on 29/11/2014. There I was shocked to here from the engineer that he has come across 50 such cases and till now the problem is not resolved after changing the motherboard, display for the mobile. He told me that this problem cannot be resolved as it is a manufacturing defect. Then I updated the customer care about this and also mailed them the report given by the engineer. I asked the customer care to escalate this issue. Till now I haven't received any update from the customer care about this problem and each time I call the customer care for updates, they just reply that our repair team and working on this issue and will update me. I also asked them for the replacement of my mobile as it is a manufacturing defect. To this they are not replying to my mails. Request you to please take this issue on a priority and replace my faulty mobile. Have attached the report of the Service Center for your reference

Dear Motorola, I am first time using Motorola mobile ( MOTO 2nd Gen.). Purchase it in Dec 2014, I m facing problem of battery not charging, while since last charge battery showing 95% charged. Today unexpectedly without any alert my phone has off. Can you help me and suggest from where I can get it serviced

I am very sorry to say that the service Center Of Motorola in SC0 189-190, Sector 34A, Chandigarh misguided me and wasted a lot of time and energy.I had asked for a charger of motorola, and they kept telling me that i should come in next 10 days every time i used to go there and ask if it has arrived.This continued for 2 months.And at my last visit they told me that they can not provide me the charger and it was never possible on their end. I just want to say that if it was not possible then why did they keep asking me to visit again and again, they should have cleared it at my first visit only. Its very Frustrating and shocking.

I am using Motorola MB865 (AT&T). I am getting 4G signal for internet and I want to use 3G or 2G. When I try to change settings-> more-> Mobile networks-> "Select network" option is disabled with default selection "Automatic". Please let me know how to change the setting to use 3G or 2G.

I purchased Moto g 2 phone on 12.12 14. On 16th phone was completely blackout. I have the side of packing box which contains bar code etc. Service centre refused to replace. Phone was given to them for repairing on 17.12.14. As on today I.e. After 10 days no response from jaipur service centre. They are not picking up my phone. Call centre told it will take one week more for the replacement of part. When company does not have after sell back up support then think over your sell. For mobile phones if repair will take such a long period then it is shame full for multinational company. Is there any platform where complaint can be made? My grievance are: 1. Repair immediately or 2. Replace it when I have box (partly damaged) by sending your representative. Take urgent action Vijay/alpna B 131 Malviya Nagar, Jaipur. 302017 Phone [protected]/[protected]

I have purchased Moto G from Flipcart in Feb this year. After few months o[censored]se I faced problem with voice clarity, and as per the suggestion from Motorola customer care I got it repaired from the local authorised service center at Vizag in the month of July. After using it for few months I faced the same problem. Again I have to visit the service center and they repaired it again in Sept. After this I have repaired again but the same problem still on. Last time I have contacted the customer care a week back and had a talk with Mr Mahesh. The reference no given to me was[protected] dt 27.11.14 and he told me that I will get a call from Motorola RSS team regarding this in next 48 working hours, but till now I have not got a call from you people. I tried to contact the local service in-charge as well Mr. Jagdish, mob.-[protected]. This number was given by Motorola customer care executive, but not got any reply. Other communication to Motorola is as below... From: "suraj naik"suraj.[protected]@rediffmail.com on Mon, 29 Sep 2014 17:54:07 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More > Dear Mr, Jagdish, As confirmed by you on Saturday over phone regarding the replacement of my handset, I am still waiting for your mail. Kendly reply at the earliest. *PHP Spellcheck Trial* and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Thu, 25 Sep 2014 17:38:05 +0530 To: "jagadesh.[protected]@ensureservices.in"jagadesh.[protected]@ensureservices.in Subject: Fw: Chat session [Incident:[protected]] Dear Jagdish, Plz find the details of my complaint and other related documents. I am yet to get any response from Motorala regarding this. Kindly reply and resolve this. Thanks and Regards Suraj Naik Mob-[protected] From: "suraj naik"suraj.[protected]@rediffmail.com Sent: Tue, 09 Sep 2014 23:50:51 +0530 To: "parvez.[protected]@b2x.com"parvez.[protected]@b2x.com Cc: "Suraj Naik "[protected]@gmail.com Subject: Fw: Chat session [Incident:[protected]] Hello Mr Parvez, I am Suraj Naik one of the user of moto G. I have taken this handset with great expectation andrecommended it to may of my friends. But after using about 4 months I faced problem with voice clarity. I got it rectified from ur service center at Visakhapatnam. But after using it for 2 months again the same problemoccurred.I had a discussion with your online customer service representative, the communication is in the below mail. On 6th Sept I have given it again to ur authorised service center and on 8th I received a message from them that my hand set is ready. So I sent my friends to collect it as I was in office. So on 9th after getting it when i checked it, same problem persists. Now my trust on Motorala service is completely shaken, I can't trust on the service of your authorised service center of Visakhapatnam. All the relevant document documents are attached for reference. Requesting your intervention in this matter. Thanks and Regards Suraj Naik Mob.-[protected] From: "Motorola India" <[protected]@mailwc.custhelp.com> Sent: Sat, 23 Aug 2014 10:06:31 To: suraj.[protected]@rediffmail.com Subject: Chat session [Incident:[protected]] Chat session Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 20 days. Thank you for allowing us to be of service to you. Subject Chat session Discussion Thread Response Via Email (Mogili) 23/08/2014 10.06 AM Customer Reference number:[protected] Dear Suraj kumar, As per our conversation you requested for the details of our head, Kindly check this details, Contact person :Parvez Jawed - parvez.[protected]@b2x.com Contact - [protected] Thank you for contacting Motorola. For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on[protected] to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 9 am and 9 pm Monday to Sunday. Kind regards, Motorola Mobility INDIA Ltd. [protected] www.motorola.com Chat Transcript 23/08/2014 09.46 AM Hi, my name is Mogili. How may I help you? Mogili: Are we connected ? Suraj Naik: hi this is Suraj Mogili: Thank you for contacting Motorola. How may I assist you today? Suraj Naik: and I m from Visakhapatnam India Suraj Naik: I have a Moto G set which I m using from March Mogili: May I know the issue that you are facing with your handset? Suraj Naik: in the mean time I had a problem with receiving speaker, the voice was not clear... regarding this i hv reportes a complaints as well and after visiting ur customer service and they corrected it after replacing the hard ware. Suraj Naik: it took more than 10 days to them Mogili: I am sorry for the inconvenience. Mogili: May I know which service centre you have visited ? Suraj Naik: after the repairing in its Visakhapatnam service center Suraj Naik: and more over after using it for 2 months i m facing the same problem again Suraj Naik: Its a repeat complaints fro me. Suraj Naik: IMEI no-[protected] and [protected] Suraj Naik: MSN no- Q627XCBQ3R Mogili: Thank you for providing information. Mogili: Sorry for inconvenience, we will consider your feedback regarding this repeated issue and discuss this with the concerned team. Suraj Naik: Model-AP3235AE7K8 Suraj Naik: Plz escalate this issue and provide me some solution to my registered mail ID. Suraj Naik: plz help me out to resolve this issue permanently . I didn';t expect this type of problem from Motorola. Suraj Naik: My trust on Motorala has got shaken ... Mogili: Sorry to hear that but for Sure we will escalate and I will provide you our regional head contact details, kindly drop mail regarding this issue, he will assist you Mogili: Please give me couple of minutes . Suraj Naik: ok Suraj Naik: plz forward the detail to mi mail ID.- suraj.[protected]@rediffmail.com Mogili: Sure we will do that. Suraj Naik: ok bye Mogili: Is there anything I may assist you with ? Suraj Naik: It seem to me that this hand set has got some problem, else why should i get this problem again and again. so plz escalate this issue and provide a permanent solution. I am not sure changing this hardware again will solve the problem for how many days . Mogili: We will consider your feed back for sure. Mogili: Thank you for contacting Motorola, have a great day. ';Suraj Naik'; disconnected (';Concluded by Agent';). [---001:002796:20769---]