[Resolved]  Timtara / Samsung Galaxy S Duos — Non Delivery of Product order no[protected]

Address:

West Delhi, Delhi

Dear Sir,
It is very painful and astonishing that Timtara is cheating innocent customers like us by trapping us online and be fooling by showing wrong commitments and attractive reviews that the product get delivered within 4-7 days and 21 days time is just at the safest side to protect customer's interest but when I mailed them no one replied till yet in last ten days which is a reason of my worry and nor my product got delivered till yet.I have booked 2 Samsung Galaxy S Duos in 22980/- but the status of the product on the Timtara Site is still showing Awaiting Shipment when I tried to complain about the same to the concerned company I have not received any replies to my so many mails. When I found it fishy I checked the review of the company on internet I was shocked to see that whole web was full of complaint by the consumers about the non delivery of product and payment made 2 months ago three months ago! I am very much concerned and tensed about my hard earn money kindly look into the matter as most urgent and do the needful at the earliest. I am herewith sending the thread of mails sent to them for communication but no replies received till yet, for your kind perusal and necessary action please.

Thanks & Regards
Rupesh
Mob-[protected]




Dear Sir,
It is very painful to inform you that after mailing you three times
and keep on calling you from last 6 days or so we are completely tired
but our product is undelivered till yet! You Customer Care Number is
keep on ringing whole day but you don't try a bit to at lest pick the
call and answer the query of the customer who is getting irritated but
who cares for that! It is matter of great concern that we have blocked
our 23000/- Rs. to a very bad and unfriendly online partner who don't
even find time to reply the queries to their valuable customers which
is matter of great concern! I am purchasing Online products form so
many years and each company deliver the same within half of the time
or if not delivered they give each and every minute detail of the
product status of the product's status by which customer feel
satisfied and content and it really increase the value of the Online
store in the eyes of the customer. but you have beaten all records,
neither you show the status nor send the product it showing awaiting
shipment from last 6-7 days! I am unable to understand that I have
applied any product from Europe or America! Kindly look into the
matter as most urgent and inform me the real status of the product or
deliver it quickly at the earliest as I am totally fed up with the
non-sense service of your portal who don't treat and recognize
customer's query who are the real treasure of any service industry.
Please delver my product within next 24 hrs or send me the current
status. waiting for an early and positive reply.


Thanks & Regrds
Rupesh
Mob-[protected]

[protected] Forwarded message[protected]
From: rupesh kumar <[protected]@gmail.com>
Date: Mon, 11 Mar 2013 19:22:47 +0530
Subject: Fwd: Status of Product is Unknown
To: "customer.delight" <customer.[protected]@timtara.com>

Dear Sir,
With due respect, In reference to my trailing mail it is very painful
to inform you that I have not received any confirmation mail of my
product or Shipping details till yet, kindly improve your Customer
service and work for real customer delight not merely by writing in
your mail address you achieve the same! Kindly strengthen your
Customer satisfaction level as now a days Customer merely does not
care for money but they need prompt and personalized Customer Service
which is absent in Timtara. I have planned to buy two more products
from your portal but after showing your dull and unresponsive approach
I have shifted my buying decision to some other Online Retail Partner
as you don't even fetch time to at least reply to your new customers
who can open new business avenues for you and market your product by
their satisfaction story. Kindly change your style of working to
survive long term in the market and please don't misguide innocent
customers like us by putting false Customer reviews on your website
that you deliver products within 4 days and so. Kindly reply at least
this time with positive attitude and details of the status of Product.
waiting for an early and positive reply.


Thanks & Regards
Rupesh
Mob-[protected]

[protected] Forwarded message[protected]
From: rupesh kumar <[protected]@gmail.com>
Date: Wed, 6 Mar 2013 18:49:16 +0530
Subject: Status of Product is Unknown
To: customer.[protected]@timtara.com

Dear sir,
In reference to above It is very painful to inform you that we have
ordered above mention product via order no[protected] on[protected] but
the status is still showing awaiting for fulfillment which is very
strange on your part as in three days it is not processed either. Your
Customer Service is very poor as I am trying to contact to your
customer Care Number since last three days but either it not reachable
or my phone is left on hold. I don't want to compromise with my order
or product in this way in future. Kindly inform the status of our txn.
at the earliest and oblige.


Thanks & Regards

Rupesh
Mob-[protected].