MRF Tyres — 175/70r1284h zlx tl - 4 mrf premium tyres got punctured and blown out within 19 days

Address:

Chennai, Tamil Nadu

I bought 4 tyres for rs 16800/- on 7th nov 2018 from your mrf tyredrome, anna nagar west outlet manager mr vivek. He has insisted me to buy 4 premium mrf tyres for my polo volkswagen. They have changed all the 4 tyres and replaced with new one and also done wheel balancing and wheel alignment for extra payment of rs 1003/-. Yesterday 26th nov 2018 while driving from chennai to mangad the front tyre got punctured and while checking at the puncture shop he said this puncture cannot be fixed and has put the steppiniy tyre. From there itself i have called mrf outlet and informed them. Once i was back from mangad i took my car to mrf outlet at annanagar they have checked and said there is small cut on the side of the tyre and cannot be replaced. Asked me to take the tyre to guindy opp to jaya tv office to check up with technical team and on the good will basis company may replace the tyre. Today morning i have taken the tyre and gone to the office met the operational manager and he has checked and given me a report saying the damage has occured due to some sharp object and made the companys side clear by issuing a letter to me. These guys dont know how to treat a customer who goes to mrf factory. I had very bad experience in the office and they did not offer me a seat, coffee was offered while i was standing outside which i have refused. Please give your employees proper training and take them to your kottayam factory and give training on how to handle the customers. After this incident i am totally disappointed and waiting for your help to get this tyre replaced. I am in constant touch with vivek - manager tyredrome annanagar west office to get this resolved.