Dear MRF Tyres Customer Service,
I hope this message finds you well. I am writing to express my disappointment and frustration regarding a recent purchase of a MRF tyre that was rejected due to damage upon inspection.
On 21st Jan, 2024 I purchased a new Honda Amaze Car, Car Tech Honda, Ahmedabad and MRF tyre installed, Tyre was punctured on running KM 600, And during the repaired I found there is Air in the tyre so I have decided to replace because It was very new and this things happened.
I have visited your Ahmedabad Fasst Service but during the inspection they rejected the advice to replace the tyre
Product 175/65 R15 84T ZVTV A2 TL (Sl.No. 3823 ) CFD No. FAST 6807
Notification No:[protected] Dated:[protected] Vehicle Regn No. GJ01WPXXXX
I kindly request your immediate attention to resolve this matter. As a loyal customer of MRF Tyres, I have always trusted in the quality and reliability of your products. However, this recent experience has shaken my confidence in your brand.
I would appreciate it if you could arrange for a replacement tyre or provide a suitable solution to address this issue promptly. Additionally, I urge you to review and enhance your quality control procedures to prevent such incidents from occurring in the future.
Please advise on the steps I need to take to resolve this matter at the earliest convenience. I look forward to your prompt response and a satisfactory resolution to this issue.
Thank you for your attention to this matter.
Sincerely,
Kamlesh Prajapati
Was this information helpful?
Post your Comment