MRF Tyres — tyre got damaged within 5 months of purchase

Address:

440033

I had purchased two mrf tyres for hyundai verna from shriram tyres, nagpur for rs. 6600/- on[protected].
One of the tyres got punctured on national highway no. 6 while the car was cruising at speed of less than 70 km/hr on[protected].
When contacted the customer care of mrf they advised to visit their inspection facility. I visited the fasst at ring road, nagpur on[protected]. They rejected the claim stating that it was external damage/scoring due to sudden impact with sharp object and not due to any manufacturing defect.
I again contacted their customer care and requested for reconsideration of the rejection of claim as the tyre was only 5 months old and should not get damaged so early. They assured to arrange call back within 3 days. After three days were over i again contacted their customer care. They assured that they will arrange call back at the earliest. Finally i received a call from mrf executive on[protected] stating that my number was switched off and so could not contact. He confirmed that the company would not accept my request for reconsideration of claim as it was not manufacturing defect. I asked him to mail me the stand of the company through e-mail so that i can take legal course against the company.
He called back again within 5 minutes and requested me to visit him at mrf office at pande layout.
I went there, one executive saw the rupture of the tyre and asked me to again come at fasst on[protected].
After waiting for more than half an hour at fasst on appointed date and time. The executive arrived and after inspecting the tyre rejected the claim.

If the tyre gets out o[censored]se within 5 months the quality of the tyre is really substandard. As a customer i think company should take responsibility for giving me substandard tyre and settle the claim accordingly