Mtailmodeecom Flipkart — Seller sent me a defective product

Address:

172 Hi rise Avenues Kousalya Colony Bachupally Hyderabad 500090 India

Mtailmodeecom Flipkart — Motorala Edge 30

K.Chathurya Goud
from Hyderabad, Telangana
Dec 27, 2022
Order date: Fri, 23rd Dec
Delivery on: Sat, 24th Dec

Return requested: Tue, 26th De

Order ID: OD[protected]

I ordered Motorola Edge 30 from Flipkart, I received it the next day.
But from the second day the abruptly power offs. I Had to turn it on repeatedly. I approached Flipkart to resolve this issue.The tells me to contact Motorola.Wheras Motorola tells me to contact Flipkart, if the device is brought through it.Now I'm in a very confused state.And this device doesn't support international sims

Since it is a major problem I have to return the product.

Now i got an email and SMS writing

"
Sorry, the seller will not be able to fulfill your return request for the item. In case you need any product related assistance, please contact the brand.
"

Is is a problem with the supplier / seller or Flipkart handling and shipping team.

Have you ever seen the way the products or handled while shipping from Flipkart warehouses ?

Is it a wise idea to Buying faulty product online ? and not in a position to solve it ? Let the seller take the responsibility of replace or repair the product in a week time by coordinating with Motorola