[Resolved]  MTNL — Broadband Speed Not Upgraded

Address:

New Delhi, Delhi

I have not had a single day where the internet connection was stable since it was installed. Numerous complaints have been made but till date, no action has been taken. I pay a service charge each month, I SHOULD be receiving quality service. My broadband network is never stable and sometimes gets disconnected for no apparent reason and stays disconnected for several days and even weeks. I have paid the entire bill each month even though the network is never stable and I have paid even when there was no network and no service for weeks. In the month of March, I applied for a new plan; TriBand unlimited 999. I was told it would be activated on the 1st of April. Today is 10th of June and it still has not been activated. As of right now, the speed of the connection is 128.66kbps. This is fraud! We keep paying for services which we do not and never have received. I lodged two complaints on 7th of April. These are the complaint numbers – 64100461 and 6330080. They were never resolved and I suppose that they have closed them without resolving. I have tried talking to senior officials in the same regard. The senior officials being Mr Shukla, Mr Sharma and Mr Malik. I also contacted Mr Anil Gupta; our local area manager. None of them have come forward to resolve this issue. Also, when I told them that the modem which was installed in my home was an old one and was not functioning well, one of these officials told me that even those who get a new connection, are being given old modems which do not function properly. Why? What do these officials do with the money given to them for new modems? Also, I sent a letter to the Nodal officer a month back but haven't received any response from him either. I lodged another complaint on 8th May, and this is the complaint number[protected]. Till date, it has not been resolved. I should not have to pay the bill for the new internet package every month as I have not received the proposed broadband speed even once. Also, I need to know why my connection is never stable.