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Mahanagar Telephone Nigam [MTNL]

[Resolved]  MTNL Delhi — Incorrect billing against tel. No. 28041930, ca no. [protected].

Address:New Delhi, Delhi

I made request For Change of Internet BroadBand Plan on 27th Feb 2014.
Request no– 48300088.


Then Next day I received this SMS.
Sender : MD‐MTNLDL
Receive Time : 2014‐02‐28 08:16:11


Message Contents : Your request for change of BBPlan on Tel.No :28041930 has been received. Your New plan would be - TriB combo UL data-599 .


Then I used my Internet as per the unlimited plan (TriB combo UL data-599) in the month of March 2014. But in MTNL system the new requested BBPlan was not updated. So MTNL system created the bill of Rs.40, 972.00 for the month of March 2014 as per old internet BroadBand Plan & bill for the month of FEB 2014 is Rs. 19, 000.00 (Appx). Please regularize TriB combo UL data-599 BBPlan from date 01.03.2014 onward. I send so many mails to MTNL but nobody helped me.


JAGBIR SINGH
176 PKT-1 SEC-19 DWARKA,
NEW DELHI -110075


Mob-[protected]


Tons Of RGDS:Jagbir (Mob-[protected])
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

First of all thanks for your response against my complaint. Now the problem is that MTNL prepared the bill in their own way but I want that bill should be as per the Plan which i requested for INTERNET BROADBAND PLAN UL-599. Moreover MTNL has accepted his OWN mistake then why don't they prepare the bill as per the requested plan. I am using 4 MTNL Phone connections ( One Land Line & 3 Mobile connection - [protected], [protected], [protected]) & if MTNL harass me in this way then why should I give business to MTNL I will surrender all 4 connections & simply I will go to other Network Providers AS MOST PEOPLE DOING. I am ready to pay all pending bills as per requested Internet plan (which was confirmed me by MTNL Employ by SMS)
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