MTNL — Mtnl landline mumbai

Address:

Mumbai City, Maharashtra, 400604

I am sending this mail on behalf of my mother in law who is holding this number 25822663. This number is not working since the 15th of jul and numerous docket number have been given but no resolution.
Docket num 6108 dated 15/7
Docket num 1473 dated 26/7
Docket num9010 dated 26/7

They have given me two numbers to call high authorities on which no one answers. The number given are 25800307 and 25412000.

Why were these numbers given when the numbers are not going to be answered. When spoke to the call center again i was told that they cant do anything if the call is not answered by the authorities. They are only supposed to give docket number nothing else.
Is this the kind of service given by such an experienced service provider.
Extremely pathetic

Smita
[protected] /[protected]