MTNL Mumbai — Atrocious MTNL Broadband service-no releif despite enumerous complaints lodged

Address:

Mumbai City, Maharashtra

Atrocious MTNL Broadband service-no releif despite enumerous complaints lodged..

Through your columns I would like to ...

firstly voice my grievance against MTNL Broadband service which is perhaps the worst service provider.Their internet connection just does not connect smoothly and is disconnected so often that the whole experience is very frustrating. Even sending one email may take more than 30-45 minutes, because the internet connection gets frequently disconnected and then reconnects again... only to get re-connected and so on.
If you want to do a small job like make an electric bill payment online, the connection gets disrupted so often that, in the process, the money will get debited from your bank, and will not be credited towards your electric bill. Your electric bill will remain unpaid, and you will have to struggle to get the amount debited from your account re-credited back, and get the entry reversed... So Beware !
I am going through all these kind of experiences now...

secondly, I would like to caution all readers that if they are thinking of getting a broadband/ internet connection, NEVER opt for MTNL !
if you opt for MTNL you will repent it all through your life !
I have lodged so many complaints with all senior officers on their email id too, by sending faxes also, by placing complaints on MTNL IVRS Complaint no xxxx2198 also, but all these complaints have fallen on deaf ears so far.
I curse the day I had chosen MTNL Broadband service, thinking they are a Govt. body and they will be reliable, but THEY ARE THE WORST !