MTNL Mumbai — Broadband complaint unresolved

Address:

Mumbai City, Maharashtra

Ref telephone no.[protected]Ramnik Karia) I have recently booked a new broadband connection with MTNL Mumbai for a plan of 8MBPS speed The speed that I am getting currentlty is 2MBPS only while MTNL has been charging me for the 8MBPS plan unecessarily I have booked several complaints, but no action has been taken yet, all I get in response is a message the next day saying that "your complaint no.******** has been resolved" while nothing has been done from their end The reason that I am filing a complaint this time is that my net is not working since 4-5 days and I have booked a complaint The technician (Mr. Yadav) had visited my home and I was told that he did not know how to setup my modem (as it is a private modem and not theirs) and that he will get someone else on who can fix my modem I told him that I have about 15 minutes (as I was in office, that is not far from my home) but he was not even ready to wait for that time and left No one has yet visited my home and the problem has not yet been fixed When I tried to call MTNL on their no.1504 to ask about my complaint, they said that the system was down and that no records could be found. Then I called their no.198, it was an automated voice that said the complaint has already been booked and the phone got disconnected I don't understand how many days does it take to fix an internet problem The least that MTNL can do is that they can give me a temporary modem until they are able to fix my problem as they will still charge me for the period in which the net connection was not functional and I am loosing money and also not getting any service from MTNL Please help!