MTNL Mumbai — Complaints closed without being attended to

Address:

Thane, Maharashtra

I had logged a complaint with the MTNL (Docket no. 7284) for frequent disconnection of my broadband internet connection on 1st May. On 2nd May, MTNL sends an sms to my mobile at 11:40 am informing that the complaint has been attended to and therefore closed. At 3:30 pm same day someone from the MTNL calls up to ask if internet is working fine and disconnects even before I respond. On 3rd May, I put up the complaint again with regards to the same issue since the issue was not even attended to (Docket no. 4440). On 5th May, I receive the similar sms for this complaint as well at 2:52 pm. At 4:30 when a lineman from MTNL calls up to ask if internet is working fine, he doesn't have an answer to my question to why the complaint was closed in the first place. He says he is bringing an engineer to have the issue checked. Now this person except for checking and diagnosing the issue gives me the following lame excuses for the issues ... there's a problem with your pc, the cable is faulty, the issue is with the Internet explorer and so on... He further says you wait for a day and check again, I ll come tomorrow. ..strange! I showed him the problem and then this guy wants me to wait and see if the issue persists tomorrow. .. I guess he might have thought, his midas touch had resolved the issue. Between all this I sent a heads up to the nodal officer at [protected]@mtnl.net.in for which I haven't received any response yet. Per my knowledge the nodal complaints response are supposed to be quick and prompt. I have also asked the complaint with docket no. 4440 to be reopened as this was the second consecutive time that my complaint was closed without being attended to. Thanks, Sajitha[protected]