MTNL Mumbai — Slow Speed, Complaint being closed without checking

Address:

Mumbai City, Maharashtra

I have been using the MTNL 8mbps Service on my number *26782432 *for more than a year now and have been very happy with the service till now. Since I had to move just 2 buildings away I fell in the same Telephone Exchange and the local movement took place very smoothly. But ever since the Internet Connection began i have only had speed problems and no one at your end is trying to fix it My Issue is I am only getting 2mbps download speed where i pay 1999 for an 8mbps 85gb I have raised numerous complaints also called 12540 to speak with Prabhadevi to check on my issue they have confirmed that its a *LINE issue* and told me to raise a complain on 192 and let the Line Man fix the line I raised both Landline and Broadband Complaint and there has been no one coming to get this fixed only one Question from all of them 'Phone ChaloHai Na?' At which I explain what the issue is and they tell me they will look into it and close the case by the end of the day. MY Line as My Stats show *SNR *: 73 Downstream & 65 Upstream *Attenuation* : 445 Downstream & 278 Upstream Which clearly confirms that its an issue with the Line and the Line Man has to do his job I have attached my line stats to confirm that This issue has been there since the start of the month and i am paying 2000 for which i get only 2mbps which is not fair