MTNL Mumbai — Tel No.[protected] Frequent Disconnection of Broadband since May 2014

Address:

Mumbai City, Maharashtra

Dear Sir/s, It pains me to regularly complain on the MTNL website and through the IVR regularly since May 2014 last year as I am facing Frequent Disconnection of Broad Band on my telephone number - 2679092 Your line man refuses to attend to the complaint and on a daily basis he seems to clear the complaint without resolving the issue. The line man also visited my premises once in August last year under the influence of alcohol. I shouted at him and also complained to the lady on the IVR about this. ever since he has never come to my premises to resolve the issue and he simply clears the complaint. He made tall promises but nothing ever happened. Some person claiming to be from the Lower Parel office also made tall promises but the problem continues. It should be noted here that almost on a daily basis I am lodging a complaint and the next day morning without resolving the complaint it has been cleared from the system. As I am unaware as to who would actually look into this matter from your end, I have intentionally chosen to write this email to almost every available on your website. Ity has been marked to 37 Senior officer's of MTNL, and I hope atleast one of you would actually care for your customer and the reputation of MTNL and resolve the issue. In case the problem remains unresolved, it would be clear to understand the in ability of your company to retain customers and will opt out of the services. Please look into the above and oblige. THE ABOVE WAS ALSO SENT TO EMAIL ID'S OF 37 SENIOR OFFICERS LISTED ON THE WEBSITE OF MTNL, FROM THE ABOVE 37 EMAIL ID'S LISTED ON THE WEBSITE, 10 DO NOT EXIST, YES READER 10 NO LONGER EXIST AND MTNL DOES NOT CARE TO EVEN UPDATE FRESH EMAIL ID'S. THIS SHOW MTNL'S EFFICIENCY. Regards -- On Behalf of Tasneem Kabir Master - User of Telephone No. 26790932