[Resolved] MTNL New Delhi — Unlimited disturbance, quick action needed

amarjeetkant

from Delhi, Delhi

Address:

New Delhi, Delhi

For the last 2-3 months, I have been experiencing a lot of disturbances from the MTNL side.

The problem is,

As soon as my balance is finished, the company has automated some kind of messaging portal which delivers messages to my phone that my balance is finish and I have to recharge. This is not a bad job but what bad and very irritating is, that automated service delivers 5-10 messages per minute till you do not recharge. I have received 30 messages in just 3 minutes and this created lots of disturbance in my work.

To solve this, I called customer support, but they suggested me rudely to switch off my phone if I do not have money to recharge it and this is very rude. At most 2-3 message is quite acceptable but not this many.

Please, do whatever you can or suggest me if I need to contact consumer court personally over this issue.

PROOF: I have all the messages send by the company in this regard.

Thank you

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Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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from Mumbai, Maharashtra

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This refers to the subject matter. I would like to inform that I was using the MTNL Garuda phone till July-06. Then I have disconnected the phone (Phone No[protected] & returned the instrument in the same month i. e. July-06 (Since the service was very poor & bills were very high & not matching with my usage). I would like to bring to the notice of Management of MTNL to arrange for refund of security amount submitted by me during connection of this phone.

Here, I would like to add that I have approached many times the Divisional engineer’s office at Bhikaji Cama place & Hari Nagar office, but there has been no response.

Pls help in getting refund of the security amount

ppankaj

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Hi,
I get a new connection from MTNL Landline in the month of Aug2010. But from starting we regularly receive wrong call from bank from recover agent with very bad tone...
After logging so many complaint into the MTNL office no one is ready to do any thing..
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