Mts — CHEATED AND NOW GETTING THREATENING CALLS

I stopped using my MTS internet connection (ACCNT NO:[protected] along time back since the Sales representative sold the connection with false offer - high speed and good network. Being disappointed and facing alot of techinal issues I confronted him many times, BUT HIS RESPONSE WAS - "I need to call up the customer care and upgrade the plan'. When I called to change or deactivate my MTS connection, the customer Care said " I cannot cancel or change MY subscription until 3 months. Since then, I faced many issues - The customer care HELPLINE WAS NORMALLY DOWN OR GOT RESPONSE FROM THEM AS - re-install the device every time i face an issue. After months of hardly using the connection and requesting the customer case - my connection finally got deactivated. I was asked to pay the amount which I was not payable for. I kept getting calls and then FINALLY I STARTED GETTING RUDE CALL FROM SOME LAWYER ASKING TO PAY Rs 1560/- OR I WILL BE SUED FOR FRAUD. One of your MTS Representative, Deep Kumar (as he called himself and Emp ID - 014545) was constantly intouch with me and asked me to do settlement for the 1250/-(gave me a 20% waiver). HOWEVER, he said that full and final settlement letter will be sent through postal mail only after the payment has been received by MTS. They even refused to accept online payment and asked for cash payment since the process time would take shorter in cash payment. I did not agree to this initially but because I continuously received persuasive calls from them and scared for the fact that I have to face the court for the first time, ON A TRUST BASIS - I agreed to pay after confirming the details with Deep Kumar's supervisor. The fellow who came to me for cash payment - also confirmed the same and said that the full and final settlement letter will come through postal as the CS has promised. I paid the said amount 1250/- in November 2013 and since I was still little unsure I asked your MTS representative to write "settlement paid" with a pen on my received receipt for my satisfaction. After that, I did not receive any letters. I even called up the customer case to confirm but they said - they have not received any update on my payment yet. Assuming, the settlement has been done, I stopped worrying and chasing to confirm the payment again. NOW SUDDENLY AFTER 10-11 months - I RECEIVE CALLS AGAIN STATING THAT I HAVE A BALANCE TO PAY AND THE AMOUNT I PAID WAS NOT SETTLEMENT AND THE GUY DID NOT INFORM ME THAT THE BILL WAS AGAIN GENERATED SOON AFTER I PAID. TODAY, I RECEIVED A CALL FROM A RUDE LADY STATING AGAIN THAT I HAVE A FRAUD CASE (exact word - dhoka dari) AGAINST ME AND THE POLICE IS GOING TO ARREST ME AND HENCE I NEED TO TALK TO THE SAID ATTORNEY AND SETTLE THINGS. IS THAT HOW YOU TREAT YOUR CLIENTS FOR TRUSTING YOUR COMPANY. I PAID YOUR REPRESENTATIVE THE AMOUNT HE QUOTED. AFTER HE MADE NUMEROUS CALLS ON TRUST BASIS THAT MTS WILL MAIL THE SETTLEMENT LETTER LATER, I PAID. I EVEN TOOK YOUR REPRESENTATIVE DETAILS, NOW AFTER 10 MONTHS - I AM REALIZING THAT YOUR REPRESENTATIVE COULD HAVE GIVEN ME FALSE DETAILS. I AM SHOCKED AND HUMILATED - THIS HAS BEEN SO MENTALLY DISTURBING FOR ME TO RECEIVE HARASSING and CONTINUOUS CALLS IN FRONT OF MY COLLEAGUES AND OFFICE MEMBERS - THAT ALSO FOR SOMETHING THAT I TRUSTED YOUR MTS REPRESENTATIVE FOR AND INRETURN I WAS BETRAYED. THE ISSUE IS NOT ABOUT THIS SMALL AMOUNT BUT THE WAY YOUR COMPANY IS OPERATING AND LYING TO CUSTOMERS FOR PAYMENTS. PLEASE KINDLY CHECK - MY USAGE AND MY PAYMENT HISTORY - I HAVE HARDLY USED YOUR SERVICES AND HAVE BEEN PAYING FOR THE TIME THAT I HAVE NOT USED. I REQUEST YOU TO DIG OUT ALL MY RECORDING ON THE CONVERSATION I HAD WITH YOUR REPRESENTATIVE SINCE HE TOLD ME THAT THE CALLS GET RECORDED FOR QUALITY PURPOSE. I WILL NOT TAKE THIS HARASSMENT FOR A PITY AMOUNT AND READY TO FACE THE COURT IF NEED BE..