MTS / Sistema Shyam TeleServices [SSTL] — MTS Cheat me | |||
I have taken MTS data card No. [protected]. When I bought it, the executive said me that this is a special plan, This monthly plan of Rs. 599/- and u will get 15gb of 4Mbs speed, He tell me if you will not satisfy it will be refund your money. I used this data 2 days but where is my house my, data not given me speed it is given me 100 kbs speed. I was not satisfied with my data I have complaint to MTS customer care on 2nd Dec15 about my data speed they check and they tell me yes there is problem in your area. I have used this data broadband only 2days, after 2days use I closed the data after 15 days they send me bill of Rs. 594/-. I have complaint to many times, they mail me your money will be refund. But now after one months they have not refund my money. And they sending me massage of Rs. 594/- bill again and again. NEW CUSTOMERS- PLEASE DON'T BUY MTS. Was this information helpful? | |||
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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
VERY worst network and support in MTS
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![MTS / Sistema Shyam TeleServices [SSTL] Phone](/img/bn/phone.svg "MTS / Sistema Shyam TeleServices [SSTL] Phone"){kind=small}
+91 12 4481 2500 [Corp. Office]
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MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
immanuel arul singh
12:00 PM (7 minutes ago)
to ceo, sergey.cheremin, Andrei.Dubovsk., Vsevolod.Rozan., appellate.del, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (10 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer CareJan 15 (8 days ago)
Dear Customer, Thank you for writing to MTS. We sincerely regret the inconven...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer Care
12:51 PM (2 hours ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Mon, 18th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per your complain no. JAN/5725 our device is working fine and the problem is with your operating system. So I request you to kindly contact your IT person.
Further, we would also like to inform you regarding your request no 6533508 we are unable to extend the validity period.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 1036316
The reference number for this e-mail is 1036316.
From: [protected]@gmail.com
Sent: Monday, January 18, 2016 11:20 AM
To: [protected]@MTSIndia.in;
Cc:
Subject: Re: Data Card Not Work In the Beginning on[protected]
immanuel arul singh
2:20 PM (1 hour ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer Care
3:21 PM (20 minutes ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Mon, 18th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per the feedback receive from our team your device was already replaced, so request you to recharge your device and use the services. If you have facing the issue again kindly write us back.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1036678
The reference number for this e-mail is 1036678.
From: [protected]@gmail.com
Sent: Monday, January 18, 2016 02:22 PM
To: [protected]@MTSIndia.in;
Cc:
immanuel arul singh
3:41 PM (1 minute ago)
to MTS
MTS Customer Care
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Saved
4.13 GB (27%) of 15 GB used
Manage
Terms - Privacy
Last account activity: 1 hour ago
Details
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer Care
Jan 15 (3 days ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Wed, 13th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per your complain no. JAN/5725 our device is working fine and the problem is with your operating system.
Further, we would also like to inform you regarding your request no 6533508 we are unable to extend the validity period.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1032055
The reference number for this e-mail is 1032055.
From: [protected]@gmail.com
Sent: Wednesday, January 13, 2016 06:49 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: Data Card Not Work In the Beginning on[protected]
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.
Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
immanuel arul singh
11:18 AM (5 hours ago)
to MTS
MTS Customer Care
12:51 PM (3 hours ago)
2:20 PM (2 hours ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer Care
3:21 PM (1 hour ago)
3:41 PM (58 minutes ago)
immanuel arul singh
3:42 PM (57 minutes ago)
to MTS
MTS Customer Care
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Saved
4.13 GB (27%) of 15 GB used
Manage
Terms - Privacy
Last account activity: 1 hour ago
Details
...
[Message clipped] View entire message
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Data Card Not Work In the Beginning on[protected]. Very Nice Robbery work of your Network. I am Not at all using your Network Single Day Fully. Then How can i Recharge and how it will work. I am not a fool . MTS Blaming the Customer. Still the Data not working from the begining of the purchased date. Then How Can i Recharge fools. Tell me fools. You are blamming the Customer.
MTS Customer CareJan 19 (4 days ago)
1036946 The reference number for this e-mail is 1036946. From: [protected]@gmail.c...
immanuel arul singh
Jan 19 (4 days ago)
to Hotline, MTS
Dear MTS,
I am not at all using the data card from the beginning. it is not connecting to internet. the device has problem from the beginning. daily i have called your customer care and your local technical person also. but no one provide the proper solution. i am very upset with your network. i hate MTS network .Because all executives told same reason but not providing the solution. very shame to MTS.
Thanks & Regards
Immanuel Arul Singh V
[protected]
...
[Message clipped] View entire message
MTS Customer CareJan 19 (4 days ago)
Further, we would also like to inform you that we are unable to assist you du...
immanuel arul singh
Jan 19 (4 days ago)
to ceo, sergey.cheremin, appellate.del, nodal.del, Andrei.Dubovsk., franchisee, Vsevolod.Rozan., rajiv.mehrotra, suman.sehgal, MTS
MTS DATA Card Not Working From the Date Of Purchase[protected]
Dear Mr. CEO,
It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.
DATA CARD No: [protected]
Customer Name: Srimathy
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.
All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork
Thanks & Regards
Immanuel Arul SinghV
[protected]
...
[Message clipped] View entire message
MTS Customer CareJan 19 (4 days ago)
You have expressed your concern in the email dated Tue, 19th January '2016 re...
immanuel arul singh
Jan 20 (3 days ago)
to ceo, sergey.cheremin, Vsevolod.Rozan., Andrei.Dubovsk., appellate.del, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal
MTS DATA Card Not Working From the Date Of Purchase[protected]
Dear Mr. CEO,
It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.
DATA CARD No: [protected]
Customer Name: Srimathy
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.
All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork
Thanks & Regards
Immanuel Arul SinghV
[protected]
MTS Customer Care4:22 PM (19 hours ago)
You have expressed your concern in the email dated Wed, 20th January '2016 re...
immanuel arul singh
6:34 PM (17 hours ago)
to MTS
I will meat you leagelly
On 1/22/16, MTS Customer Care wrote:
> [http://selfcare.mtsindia.in/images/mts-logo.png]Dear
> Customer,
>
> Thank you for writing to MTS.
>
> We sincerely regret the inconvenience caused to you.
>
> You have expressed your concern in the email dated Wed, 20th January '2016
> regarding prepaid MTS number [protected] about unpleasant experience, we
> understand your concern and have taken a note of your complaint. Please
> accept our sincere apology.
>
> Further, about balance issue, we would like to inform you that as per our
> backend team confirmation there is no possibilities of balance carry forward
> or validity extension for you due to you have issue in your own system OS.
>
> If you require further assistance please do get back to us. We would be glad
> to assist you.
>
> Thanking you,
> Preety Sharma
> MTS Customer Care
> ________________________________
> [SelfCare Img]MTS My Account - Your
> account on your fingertips!
>
> * Online Bill payment
> * Check your prepaid balance and postpaid bill amount
> * Last 5 Recharge History
> * Register your query/complaint and track same
> * Last 6 months bills & much more is click away
>
> Just logon to www.selfcare.mtsindia.in
> and register yourself for ‘My Account’
> 1040164
> The reference number for this e-mail is 1040164.
>
> From: [protected]@gmail.com
> Sent: Wednesday, January 20, 2016 06:48 PM
> To: [protected]@mtsindia.in; sergey.[protected]@mtsindia.in;
> Cc: Vsevolod.[protected]@mtsindia.in; Andrei.[protected]@mtsindia.in;
> appellate.[protected]@MTSIndia.in; [protected]@MTSIndia.in; [protected]@mtsindia.in;
> nodal.[protected]@mtsindia.in; rajiv.[protected]@mtsindia.in;
> suman.[protected]@mtsindia.in;
> Subject: Re: Data Card Not Work In the Beginning on[protected]
>
> MTS DATA Card Not Working From the Date Of Purchase[protected]
>
> Dear Mr. CEO,
>
> It was one of my biggest painful moment of my life, The day when I bought
> your MTS date card I was very happy. I thought that you have good internet
> plans under budget. From the Beginning my data card not getting connected.
> Your Team Replaced 3 data cards. but the problem not solved and also i am
> not at all using the data card at a single day. its is used for card reader
> purpose only.
>
> DATA CARD No: [protected]
> Customer Name: Srimathy
>
> dec/10025- Complaint
> dec/17216-Complaint
> JAN/5725 -Complaint
> 6533508- SR No.
>
> All the incidents are closed without customer satisfaction. the problem also
> not resolved.. Now we are changed the Aircel Network. it is very happy to
> work with Aircel. There is no problem with this netork
>
> Thanks & Regards
>
> Immanuel Arul SinghV
>
> [protected]
MTS Customer Care
11:51 AM (7 minutes ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Fri, 22nd January '2016 regarding prepaid MTS number [protected] about unpleasant experience, we understand your concern and have taken a note of your complaint. Please accept our sincere apology.
Further, about balance issue, we would like to inform you that as per our backend team confirmation there is no possibilities of balance carry forward or validity extension for you due to you have issue in your own system OS.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Preety Sharma
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1042639
The reference number for this e-mail is 1042639.
From: [protected]@gmail.com
Sent: Friday, January 22, 2016 06:36 PM
To: [protected]@MTSIndia.in;
Cc:
Click here to Reply or Forward
4.14 GB (27%) of 15 GB used
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Last account activity: 36 minutes ago
Details
MTS DATA Card Not Working From the Date Of Purchase[protected]
Dear Mr. CEO,
It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.
DATA CARD No: [protected]
Customer Name: Srimathy
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.
All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork
Thanks & Regards
Immanuel Arul SinghV
Click here to Reply, Reply to all, or Forward
4.14 GB (27%) of 15 GB used
Manage
Terms - Privacy
Last account activity: 45 minutes ago
Details